Lead Support Engineer

• As part of our Digital team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability.

  As a Digital Operations Lead Support Engineer you will be  leading a team responsible for ensuring bugs are analysed and fixed within defined timeframes according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications.

  You could be working alongside, mentoring and supporting colleagues on L1 and L2 teams, or you could be part of a dedicated L3 support team in larger multi-supplier settings.

  What we're looking for

  Digital Operations is one of our growing capabilities as we look to provide live operational support to our clients.

  For our Digital Operations Lead Support Engineers we are looking for Engineers highly skills in Java, who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills:

  • Ability to resolve root cause analysis and troubleshoot solutions
  • Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement
  • Experience in using monitoring tools, specifically Grafana & Kibana
  • High level of technical skills across the following technology stack:Experience of transitioning services from Project/Development into Live Operational Support
    • Java 8+
    • MVC, JDBC and RESTful
    • Building tools such as Ant, Maven and Gradle
    • Using a range of technologies and libraries in the Java ecosystem
    • Developing code using CI/CD tools
    • Using fundamental tools and languages E.g. SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML and CSS
    • External and embedded databases, relational and NoSQL, E.g. MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres. Developing schema for supporting business logic and data
    • Developing solutions in the cloud, using either Amazon Web Services (AWS), Google Cloud Platform (GCP)
    • Microservices architecture, including containers and serverless implementation. E.g. Kubernetes, Docker, OpenShift, AWS Lambda, Cloud Functions (GCP)
    • Experience in working across production and non-production instances of services
  • Clear written and verbal communication with an ability to convert technical language into business language so the client can understand
  • Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team

  About us

  We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity.

  Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further and faster. Our clients adapt and transform, and together we achieve enduring results.

  An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

  Bringing Ingenuity to Life.