Graduate Support Engineer

• Hi, I’m Stephen Jennings, Manager of Customer Support at Puppet,

  Do you have a passion for IT? Excited about what is happening in DevOps and want to be a part of it?  Do you enjoy solving problems?

  At Puppet you’ll be part of a team committed to exceptional service and the success of our customers.  We’re looking to develop customer-focused Applications Support Engineers.

  You will receive DevOps and Puppet training and work as part of a global team to support customers from small independents to large enterprise organizations.  The role welcomes you bringing a fresh perspective, learning, solving and preventing problems.

  As a Graduate Support Engineer at Puppet, you will learn to:

  • Diagnose and troubleshoot Puppet applications.
  • Document and resolve customer technical problems.
  • Collaborate with engineers and developers.
  • Contribute to knowledge base articles.
  • Complete support project-related assignments.
  • Log defects and feature requests via Jira to Product and Engineering.

  Qualifications:

  • Technical degree or equivalent experience.
  • Familiar with Unix / Linux Systems.
  • Ability to communicate technical problems and issues succinctly and clearly.
  • Demonstrate the ability to troubleshoot complex technical problems.
  • Interested in software automation and DevOps.
  • Excellent verbal and written communication skills.
  • The availability to participate in an ‘on-call’ rotation.

  Preferred but not required:

  • Familiar with source control systems such as Git.
  • Have knowledge of infrastructure automation solutions.

  We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

  *Visa Sponsorship

  Please note, this position is not eligible for visa sponsorship.

  About Puppet

  Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

  As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

  Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

  Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

   

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