Principal User Experience Researcher

• Principal UX Researcher – Unified Platform and Strategic Insights

  As a Principal UX Researcher at Rapid7, you will help define how we understand customers and use evidence to guide the evolution of a unified, intelligent security platform. This is a highly strategic, hands-on individual contributor role with direct influence on platform navigation, cross-product workflows, AI-assisted experiences, and long-term product direction.

  About the Team

  The Product Experience and Unified Platform team defines how Rapid7’s products come together as a cohesive platform, ensuring security practitioners can move fluidly across workflows without losing context. The team partners closely with product, design, engineering, and leadership to drive platform decisions that balance customer needs, technical realities, and business priorities.

  About the Role

  As a Principal UX Researcher – Unified Platform and Strategic Insights, your primary responsibility will be to drive platform-level research that shapes strategy, informs system-level decisions, and advances an evidence-driven product culture. Specifically, your focus will be to:

  Define and evolve the unified platform research strategy across products, personas, and workflows

  Lead complex, mixed-method research that informs navigation, workflow unification, and AI-assisted experiences

  Translate qualitative and quantitative evidence into clear, compelling insights that influence roadmaps, prioritisation, and investment decisions

  Build research frameworks, playbooks, and enablement practices that scale research effectiveness and maturity across the organisation

  The skills and qualities you’ll bring include:

  Strategic research leadership with systems-level thinking. Deep expertise in qualitative and quantitative research methods

  Strong synthesis and insight storytelling that influences senior stakeholders and executives

  Ability to drive clarity and alignment in ambiguous, complex problem spaces

  You connect high-level research vision to immediate product iterations, breaking down multi-quarter platform studies into actionable milestones that drive meaningful outcomes

  Experience leading research across enterprise, multi-product, or platform environments

  Proven ability to influence product strategy beyond feature-level decision making

  You thrive in complex, evolving problem spaces, helping the organization find clarity and a path forward when product or market directions are shifting.

  Collaboration: Strong partnership with Staff and Principal Designers, Senior Product Managers, and Engineering Leaders

  Experience embedding research insights into modular workflows, navigation structures, and AI-supported interactions

  Ability to connect insights from research, analytics, feedback, and market signals into coherent strategic narratives

  Experience mentoring researchers, designers, product managers, and cross-functional partners

  Ability to build and scale research frameworks, playbooks, and repeatable processes

  Familiarity with measurement frameworks such as sentiment, task success, and behavioural analytics

  Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

  We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

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  About Rapid7
  At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

  Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

  Security and Compliance
  Rapid7 is committed to keeping customers secure. As a first line of defense, all employees are expected to uphold the highest standards of security and privacy, ensuring the protection of sensitive information and compliance with relevant regulations.