NI-based Concentrix Solv™ wins big at International Business Awards

  • Belfast-based Concentrix Solv has been awarded Gold for Innovation and a further five awards as Start Up of the Year at the 16th Annual International Business Awards (IBAs).

    An official award ceremony will be held in Vienna, Austria on Oct 19.

    The IBAs, also known as “the International Stevies”, are the world’s premiere business awards programme. All individuals and organisations worldwide – public and private, for-profit and non-profit, large and small - are eligible to submit nominations. The 2019 IBAs considered entries from organizations in 74 nations and territories.

    This year a record total of more than 4,000 nominations from organisations of all sizes and in virtually every industry were reviewed. The wide range of categories included Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year and Executive of the Year, among others.  

    More than 250 professionals worldwide participated in the judging process from May through early August. Just about 35% of the nominations considered received high enough average scores to win Gold, Silver or Bronze Stevie Award recognition.

    Michael Gallagher, president and founder of the Stevie Awards said: “The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 74 nations, the Stevie Awards are proud to honour organisations that demonstrate a high level of achievement in a variety of industries.”

     

    About [Concentrix Solv™]

    The Solv platform was developed by Concentrix from Belfast, in response to a shift in our global digital economy; to fill a void that exists for today's consumers to engage with accessible help and support for services, products, purchases and enquiries in a way that is better aligned to the rhythm of life in today’s era of convenience.

    Coupled with this ‘always on’ consumer culture, however, we have a parallel shift in our expectations as 21st century employees, to have better work-life balance and for employers to return a sense of freedom to what we do. 

    Work is no longer a place and customer expectation no longer fits into a restrictive 9-5. Disruption is everywhere - 52% of Fortune 500 companies have disappeared in the last 15 years. Today, 80% of customers are demanding new consumption models and companies can’t keep up.

    Solv positively unites these two seemingly opposing forces, creating a marketplace that offers enterprise level quality support by leveraging 'gig-for-good', a positively architected crowdsource support model in the gig economy. 

    Taking a future-spective look at the increased adoption of work-at-home and the evolution of automation, Solv satisfies both 21stcentury consumer and worker challenges whilst simultaneously augmenting the competitive advantage for global brands.

    How Solv Works

    Solv starts with the customer at the heart of everything that is executed on the platform. Innovative cloud based technology enables highly scalable crowd-sourced community support, where Solvers can be on boarded in less than an hour.

    ‘Solvers’ handle tickets routed from the client CRM and originating from chat, messaging apps, social media, or SMS channels. The customers see the number of available Solvers that are online, the status of their inquiry, and the expected resolution time.

    They can see the Solver responding to the question and their score and chat in real-time with him/her, then approve when the ticket is closed and rate the transaction.

    Customer autonomy is interwoven at every stage, meaning 100% of customer interactions are self-scored with uber-esque star ratings. This is 10 times more than traditional customer quality assessment and is also instantaneous, allowing brands to act where needed.

    Solv clients have management panels to monitor, verify and manage Solvers, track ticket data and performance, and assign price per ticket types. Just as Solvers earn as they go, Solv clients can pay-as-they-go. This dynamic on-demand model can reduce like ticket costs by 35-50%, compared to traditional customer management models.

    The platform removes all barriers of access via a truly ubiquitous workforce that can work anytime and anywhere, without the shackles of traditional premise employment, ergo responding to the needs of a growing Millennial and Gen-Y workforce.


    Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

    For the latest news and updates from Solv by Concentrix, follow them on Twitter here.

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