Concentrix launches Solv™ remote support worker platform

  • Global business services firm Concentrix has launched its new remote support platform Solv™ that aims to allow support staff to work from anywhere in the world.

    Concentrix is best known Belfast for its call centres, from which it has executed support contracts for major companies around the world and government organisations such as HMRC. The demand for support services in the consumer and corporate markets has risen in the past several years, but maintaining an office with hundreds of staff comes with significant overhead costs.

    Many companies are turning to other business models or technologies such as machine learning to help them reduce the cost of delivering support to clients, and now Concentrix is innovating on its gobal business model with the reveal of its new remote support platform Solv™.

    Solv™ applies an Uber-style business model to the support field, allowing people to set their own hours and work on their own time from anywhere in the world. Rather than paying fixed wages and attempting to maximise work output, support workers on Solv™ are paid based on units of work they complete. This eliminates the overheads of running an office and providing training.

    For the client, Solv™ functions as a crowdsourced support business model that can be rapidly scaled up to meet demand. Workers on the system (which Concentrix calls "Solvers") can sign up online at solvnow.com and run through an assessment programme to determine whether they have the skills and levels of experience required to work for a client. The system has been launched in the US, UK, Ireland, and India so far, with the first contracts becoming available next month.

    Concentrix VP Paula Kennedy Garcia explained "We see great benefits in leveraging the gig economy for crowdsourced support – the freedom to Solv™ when and where you wish provides the flexibility for the next generation to balance work with life as they want to, it removes cost and time of city commutes, it promotes diversity and it opens new flexible work options to working mums, perennials and many more"

    Source: Written based on press release

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