Desktop Support Engineer

• The Team

  
  You will be part of the wider Production Support team that exists in Aflac Northern Ireland, which focuses on the continued “Prevention is better than the Cure” approach. We are building several high-performing engineering teams, who will have full product ownership from design to deployment. We will be adopting a quality-first approach to building solutions which will directly improve our customer experience and ensure that we can provide first-rate support to internal partners and external customers.

  
  The intention is for our teams to continually adapt and reinvent their skills and capabilities over time as technologies change and evolve. We will provide the right challenges and opportunities to enable your success, however we need you to bring your enthusiasm, the ability to learn quickly, and to take our on site technology and hardware to the next level to provide the best working environment as possible for Aflac Northern Ireland.

  The Role

  We want an experienced Desktop Support Engineer to utilise their existing skills, as well as developing new ones to help deliver first-class IT support to the organisation. You will be a confident communicator able to engage with all levels of staff in a positive manner. Having a proactive mindset is a must, focusing on ensuring that all our in house, on site hardware and software is providing value and efficiency for our ever growing company. As much as this is a hands-on office environment role, we are also moving our organizational architecture to the cloud, hence there a number of opportunities for Learning and Development in the Cloud space.

  
  Experience with the continued maintenance and evaluation of current hardware and software suite that are contained within a busy office is essential. Fostering relationships with partner teams, both in Northern Ireland and the US, is going to be a major part of the role, hence teamworking and collaboration is key. The initial remit of the role is within core hours of UK 9am to 5pm, however as a number of our colleagues are in the US, there is an expectation to be flexible where the need arises. Finally, we are in the process of preparing for our impending move to a new, state of the art office, to which we feel you will be playing an active and important role.

  
  Due to the nature of this role we would expect the successful candidate is office based for 70% of their duties. We are flexible as to how this is structured but given some of the roles and responsibilities can only be done in-person we would expect the person to be willing to be onsite as and when is required.

  
  What you need to have 

  Below is an overview of the skills and experience we are looking for, but remember, don’t rule yourself out if you don’t have everything on the list – it’s your intellect and your attitude that we’re really after! 

  
  Essential

  • Experience in providing technical desktop service, and managing hardware, software, and networking related matters
  • Windows and Apple Mac operating system support
  • Supporting common on site networking infrastructure and “server room” technologies
  • Extensive problem solving and debugging skills 
  • Excellent interpersonal and communication skills, including the ability to proactively engage with colleagues both locally and in US
  • Bachelor’s degree, preferably in a Computer Science, Engineering, or STEM subject. Comparable commercial experience may also be considered

  
  Desirable

  • Knowledge of current Industry leading software to promote in office Agile team workspace
  • Asset lifecycle management
  • Webex and Teams configuration management
  • Mersive Solstice configuration management

  
  So that’s us. Thanks for taking the time to read this far (pretty impressive in the era of the 280-character tweet). We look forward to hearing from you if you fancy joining a tech innovation company with the agility of a start-up and the stability of a Fortune 500 U.S. company. 

  
  Aflac Northern Ireland is an equal opportunities employer