Product Owner/Manager (Voice) - (hybrid or remote)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

   

  Belfast/ Derry-Londonderry/ Strabane/ Remote, GB

   

   

  Your role in the team

   

  We are a hiring a number of Product Owners in our Voice Application Development organisation.

   

  The Product Owner will play a key role in helping define the roadmap for the evolution of the Voice application technologies used to support customers & agencies.

   

  The Product Owner will focus on defining roadmaps and backlogs as well as contributing on strategic product vision, product discovery to maximize the customer and enterprise value.

   

  The Product Owner is responsible for building key relationships and working closely with key stakeholders and partners, ensuring the successful execution of strategies and achievement of enterprise and Agency goals. The Product Owner is also responsible for actively participating in our personal development culture, including coaching and mentoring staff, stakeholders and peers.

   

  The Product Owner is empowered to take decisions on backlog items and planning decisions.

   

  This role directly supports Allstate’s vision and strategies of transformative growth, Allstate Agency Voice & Enterprise Voice Modernization. 

   

  Responsibilities include:

   

  • Create product backlogs and manage product strategies including EPIC/feature/story creation and prioritization
  • Be recognized as the “voice of the customer”; invest significant time with current and potential customers to understand their needs
  • Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy
  • Create and manage KPIs and an effective vision with timely stakeholder feedback on iterations
  • Engage in discovery/test & learn activities to quickly validate assumptions and direction
  • Define and manage Agile Scrum metrics to measure the success of your efforts and to inform the overall product strategy
  • Assist with managing the product backlog, contribute towards creating an effective vision and provide timely stakeholder feedback on development iterations.
  • Critically review all requests to determine viability, alternatives, value to the customer. Analyze tradeoffs between usability and technical viability
  • Actively participate in the definition, sizing and estimation of epics, stories and tasks obtaining requirements from stakeholders at all levels and writing epics and stories to detail these requirements
  • Communicating the goals of releases and sprints to the team
  • Coach and mentor members of the team as well as members of the cross-functional development organization on how to collaborate and conduct idea generation, consumer research, test design and execution, measurement, product implementation, customer interactions and roll out
  • Reviewing and accepting work based on story requirements and the definition of done
  • Collaborate with scrum and other teams to deliver high quality releases, and deliver stories to meet the definition of done

   

   

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK'
  • At minimum 3 - 4 years' relevant experience involving a product owner/manager OR business - related experience OR technical leadership focused role 

   

   

  We also have some desirable criteria

   

  • Previous experience in Voice Technologies
  • Experience working in an agile methodology

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Friday 26th August 2022.