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Job Details


Belfast, Northern Ireland


Senior Technical Writer

  • Hi, I’m Melissa Casburn, Director of User Experience at Puppet,

    I’m looking for a Senior Technical Writer to join our Technical Publications (Tech Pubs) team. We want someone driven to help customers by providing crisp, engaging, and informative content that anticipates their needs and provides straightforward solutions. Tech Pubs creates user-facing documentation and UI strings that help our customers quickly get the most value from our products. We partner with engineering teams, writing content as part of the development process, and work closely with product managers, UX, and support to contribute to the holistic creation of the product. 

    Meaningful work you’ll contribute

    • Help bring customers quickly and efficiently to value with Puppet products by creating  documentation that is targeted, friendly, and efficient.
    • Support and collaborate with an enthusiastic team of professional writers who work together to solve complex content problems through experience, research, and experimentation.
    • Represent the docs perspective in product and engineering decision-making processes.
    • Provide leadership, support, and mentoring to less experienced writers.

    You are…

    • Self-directed and resourceful. You’re skilled at autonomously driving projects with minimal guidance, and you creatively and intelligently continue moving forward. You roll up your sleeves and drive execution and results.
    • The customer’s champion. You understand the customer’s goals, create content that meets those goals, and advocate on behalf of customers in product development processes.
    • A team player. You collaboratively partner with Tech Pubs, UX, and Engineering team members to create the best content solutions.
    • An entrepreneurial spirit. You enjoy looking at problems with a fresh perspective, and devising and testing multiple solutions until you find the best fit.
    • Passionate about the role that great documentation plays in a product ecosystem.

    Valuable experiences and skills you’ll bring to Puppet

    • 5+ years as a technical writer in a software development environment
    • Clear, efficient, and communicative writing
    • Empathy for the documentation needs of our sysadmin and IT professional audience at all levels
    • Experience learning complex, abstract technology by using a combination of documentation, web research, help from friends and/or strangers, and direct experimentation
    • Experience authoring in XML, particularly DITA, and plain text markup languages such as Markdown
    • Experience using OxygenXML Author or a similar XML editor
    • Experience utilizing and contributing to a house style guide
    • Experience using Git and GitHub
    • Experience writing in an Agile environment

    Bonus, but not required (shout about it in your application if you have experience)

    • Experience writing developer or system administrator content (or experience in one of those roles)
    • Experience writing documentation or in-product help for a Software-as-a-Service (SaaS) product
    • Experience writing UI strings
    • Experience configuring DITA Open Toolkit
    • Experience using video creation software such as Camtasia
    • Experience documenting REST APIs
    • Some knowledge of any of the following: CSS, YAML, JSON, Schematron, XPATH, or XSLT/XSL-FO

    We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

    *Visa Sponsorship

    Please note, this position is not eligible for visa sponsorship.

    About Puppet

    Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

    As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

    Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

    Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.


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