About Us
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.
Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.
Location
Belfast/Derry-LondonDerry/Strabane (hybrid or remote GB)
Your role in the team
We are pleased to announce a new Senior Team Manager opening within the Enterprise Shared Services Voice Team of Allstate Northern Ireland.
This position will have dual responsibilities. Besides the overall delivery responsibilities for the work streams called out below, this role will have leadership responsibilities for the teams reporting into the successful candidate.
The delivery responsibility for this organization consists of leading Application Development scrum teams responsible for developing call flows & introducing Voice capabilities for Business Groups within the Enterprise.
The focus is on delivering cost efficient, timely, quality call flow’s, IVR dialogue’s and web services using an agile software develop framework supporting Contact Centre and Enterprise Voice business needs.
This is a highly visible role, and requires strong organizational skills, knowledge of voice call routing or strong application development acumen and experience in leading multiple delivery teams supporting multiple business units.
All candidates should also be able to demonstrate a high degree of leadership competence through:
So, what are the essential criteria to apply?
We also have some desirable criteria
What we offer
As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.
Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.
We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.
We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.
Apply Here: https://bit.ly/33MPaIP
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
The closing date for receipt of applications is Wednesday 9th February 2022
Applications processed via employer's online application form