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Job Details



Closing Date

2022-02-28 00:00:00


ServiceNow CMDB Consultant (hybrid or remote)

  • About Us


    The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


    You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


    Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.


    Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 






    Belfast / Derry - Londonderry / Strabane ./ Remote, GB



    Your role in the team


    The Configuration Management Consultant supports the overall strategic objectives for Allstate. The individual is responsible for (not limited to) defining, building, analyzing, enforcing and reporting activities as it relates to CMDB and Asset Management.


    • Responsible for ServiceNow CMDB and Asset Administration, Discovery, CMDB Configuration & Asset process engineering.
    • Responsible for CMDB/Asset integration troubleshooting, data imports, tool customization, creating business rules, managing changes with update sets, managing data with import sets.
    • Define configuration policies, CI attribute selection criteria, design configuration control processes, CMDB auditing, change control and discrepancy reporting.
    • Develop and maintain CMDB KPIs to accurately report on the state of CMDB including Correctness, Staleness, Orphaned, Completeness KPIs.
    • Relationship dependency mappings, ongoing troubleshooting of CMDB and Discovery configuration
    • Responsible for carrying out quarterly CMDB certification
    • Identifies exceptions or risks to the CMDB process, which may negatively impact the accuracy of asset data


    So, what are the essential criteria to apply?


    • All candidates must evidence an existing right to work in the UK'
    • Minimum of 3 years’ experience in an IT environment with a with a minimum of 1+ years’ experience of ServiceNow or managing and/or supporting CMDB
    • Solid understanding of CMDB design, Discovery identification, reconciliation rules and mechanisms
    • Solid understanding of ITIL processes and/or certification
    • Experience working with current ServiceNow releases e.g. Madrid, New York, Orlando, Paris and/or, Quebec




    We also have some desirable criteria


    • Experience working with or implementing CSDM (Common Services Data Model)
    • Development experience in ServiceNow (e.g. Java, Scripting, etc)
    • ServiceNow Administrator (Certified)
    • Project management experience and skills are an asset
    • Strong scripting skills are an asset
    • Bilingual French is an asset
    • Strong communication skills with demonstrated ability to communicate with technical and non-technical staff
    • Lead and inspire innovation and the adoption of best practices
    • ITIL Foundations


    What we offer


    As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


    Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


    We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


    We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.


    Apply Here: 


    Statement on Fair Employment and Equal Opportunities


    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


    We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.



    The closing date for receipt of applications is Monday 28th February 2022

Apply Now

Applications processed via employer's online application form