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Job Details


Belfast, Northern Ireland


Support Tooling Engineer

  • Hi, I’m Marty Ewings, Support Operations Manager at Puppet,

    I’m looking for an Support Tooling Engineer to join our team to help build and maintain the toolset our Customer Support Engineers use to solve our customer’s problems. This role involves both the development and maintenance of our existing toolset, and the research and creation of further tooling and process to help fulfill the requirements of the Customer Support team and our customers. 

    Meaningful work you’ll contribute 

    • Contribute to Support Tooling projects. 
    • Create Puppet modules and tooling for the Support team and our customers, coding in Ruby, Puppet, Bash and Powershell
    • Engage with our Product team on Support requirements and needs
    • Engage with the open-source community.

     Valuable experiences and skills you’ll bring to Puppet 

    • Technical degree or equivalent experience.
    • Scripting (programming in Ruby, Python, Perl, Bash) experience, Ruby Preferred
    • Familiar with source control systems such as Git.
    • Knack for troubleshooting and debugging complex technical issues at all levels of an application stack.
    • Ability to communicate technical problems and issues succinctly and clearly.
    • Experience in collaborating across a global team.

    Bonus, but not required (shout about it in your application if you have experience):

    • Cloud and Container experience e.g. Azure, AWS, GCP, Docker, Kubernetes
    • Knowledge and experience with Puppet/Chef/Ansible or other infrastructure automation solutions.
    • Knowledge of database, application, and web server systems support (e.g. MySQL, Postgres, Nginx, Apache).
    • Experience and knowledge of administering Linux-based systems and bash scripting.
    • Experience using Continuous Integration / Delivery systems and methods.
    • Knowledge and experience of virtualization and container-based systems.
    • Performance monitoring

    We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

    *Visa Sponsorship

    Please note, this position is not eligible for visa sponsorship.

    About Puppet

    Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

    As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

    Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

    Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.


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