Business Analyst

• ESO’s mission is to improve community health and safety through the power of data. Our industry-leading software is used by more than 10,000 Emergency Medical Services (EMS) agencies, Fire Departments, Hospitals, and State agencies across North America.

   

  As a Business Analyst, you will report to one of our Product Managers, and you will be part of our Product Management & Strategy team based in Belfast. You will play a key role in translating our mission and product strategy into action by documenting product requirements and user stories, grooming and prioritizing a product backlog, and collaborating with a cross-functional agile development team as we design, build and ship new products and features. 

   

  What You’ll Be Doing - the day to day

  You will be instrumental in how we build innovative software, in close collaboration with team members in Product Management, Engineering and beyond.

  • Interpret high level business and client requirements to create feature requirements, user stories, and relevant product backlog items which help solve some of the most exciting problems for our clients
  • Drive the prioritization and grooming of a product backlog, acting as the Product Owner in an agile development team under the guidance of an experienced Product Owner
  • Conduct analysis work and collaborate with developers and designers to understand and fine tune our backlog items ripe for the execution phase, including the creation of acceptance criteria
  • Serve as the customer expert for the development team and always keeping customer needs at the forefront of everyone’s mind
  • Perform user acceptance testing to ensure releases achieve the stated goals and pass ESO’s high quality standards, in line with ESO’s mission
    

   

  Who You Are - the essentials (Some of the things required to be successful in the role):

  • 3+ years’ experience as a Business Analyst or Product Analyst in a software or IT company
  • History working closely with design and development teams and ability to work collaboratively to achieve results
  • Experience delving into the details and capability of considering the bigger picture
  • Comfortable discussing creative ideas, new technology and user experience
  • Basic understanding of agile development methodologies (e.g., Scrum, Kanban)
  • Strong written communication skills, especially making complicated user stories and acceptance criteria easy to understand
  • Proficiency in commonly used product management tools (e.g., JIRA, Confluence, Miro or similar)
    

   

  Who You Are - the desirables (It’s a plus if you have):

  • Formal product management training (e.g., Certified Scrum Product Owner, Pragmatic Institute, etc.)
  • Experience in a fast-growing enterprise Software-as-a-Service (SaaS) technology company, ideally in a mission-critical environment where quality matters
  • Academic degree in a related field (software engineering, computer science, business information systems, etc.)
  • Demonstrated engagement in volunteer activities serving your community (e.g., volunteer firefighter, volunteer EMT, peer crisis counselling, etc.)
  • Experience working in intercultural environments and collaborating with diverse teams 
    

   

   

  Benefits & Perks

   

  You will have fantastic benefits at ESO including but not limited to; life insurance, enhanced short and long term sick pay, income protection insurance, a generous pension contribution, private medical insurance including optical and dental, a health cash plan, an annual health and wellness allowance, enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay and more!

   

   

  About ESO

   

  ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

   

   

  Are you ready to Make a Difference? 

   

   

   

  ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.