About Us
At Allstate Northern Ireland, we believe it’s more than just a job. We believe in allowing our people to choose the direction of their careers. It’s about you, your future and where you want to get to.
Opportunity is the hallmark of the Allstate career experience. We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies. Every day is different, with new ideas, challenges, and rewards — no matter which team you join.
We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised. We like to leave things better than we found them and deliver results. We do all of this while having fun and exploring personal passions.
Allstate operate a very flexible hybrid working model with a blend of remote and office working for NI based employees.
Employees based in GB will be employed on a permanent remote working contract
Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.
Location
Belfast/ Derry - Londonderry/ Strabane/ Remote working GB
Your role in the team
Are you a highly self-motivated and fast learning technologist who is ready to build the latest in Enterprise Voice Systems to create our AI driven Contact Center? The Allstate AI-COE Intelligent Voice team is responsible for evaluating Contact Center technologies, developing Patterns, Practices, and Services, as well as assisting other Allstate technology areas with the adoption of AI into the Contact Center. You must be capable of working in a fast paced, highly dynamic and distributed team.
The ideal candidate has solid knowledge of Voice Technology and Call Routing Applications. The successful applicant will be working to modernize and create a standardized blueprint for Contact Centre technologies so they can be available to all Allstate Contact Centres.
So, what are the essential criteria to apply?
We also have some desirable criteria
What we offer
As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.
Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.
We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.
We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
Apply here: https://bit.ly/3pZZDav
The closing date for receipt of applications is Tuesday 22nd June
Applications processed via employer's online application form