Title: Service Desk Support Analyst
Ref: 4/12/
About us
At Allstate Northern Ireland, we believe it’s more than just a job. We believe in allowing our people to choose the direction of their careers. It’s about you, your future and where you want to get to.
Opportunity is the hallmark of the Allstate career experience. We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies. Every day is different, with new ideas, challenges, and rewards — no matter which team you join.
We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised. We like to leave things better than we found them and deliver results. We do all of this while having fun and exploring personal passions.
Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.
Location
Like most other businesses right now, we’ve had to adapt how we work. We’re doing everything we can to keep our employees safe. Successful candidates will receive virtual training, initially working from home with a long term plan to be based from either our Strabane or Derry/Londonderry sites when we return to work in the office.
Your role in the team
In this role you will act as a Trusted Advisor for Allstate and provide a world class service to Allstate agents and employees.
The successful candidate will be trained to offer first level technical support and will work as part of a technical support team operating remotely within a fast paced and dynamic Technical Support centre environment. All training will be delivered virtually and you will be appointed a buddy and coach to help you as you learn our systems & processes.
Key Responsibilities:
Skills & Competencies required:
So, what are the essential criteria to apply?
We also have some desirable criteria
Hours of Work
What we offer
As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental insurance, a workplace pension package, annual eye care vouchers and discounts on gym memberships, public transport and parking.
Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.
We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.
We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.
Apply Here: https://bit.ly/3qxdl4y
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
The closing date for receipt of applications is Friday 1st January 2021
Applications processed via employer's online application form