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This is an exciting new role within the Information Systems (IS) Office in the Northern Ireland Assembly.
As an ICT Service Desk Manager, you will provide the technical lead for the ICT Service Desk, managing the small team of IT specialists supporting Assembly Members, Party Support and Secretariat staff in Parliament Buildings, as well as MLA constituency offices located throughout Northern Ireland.
Your day-to-day role:
You must have:
Applicants for the post of ICT Service Desk Manager must, by the closing date for applications, be in possession of a Bachelor’s (or higher) Degree in Computing or other discipline relevant to Information Systems / Information Technology*
AND
At least 3 years’ post qualification experience of working in a challenging ICT Service Desk environment that involved supporting a diverse and demanding range of at least 500 customers in a wide range of technologies to include all of the following:
(a) Managing and maintaining Microsoft Active Directory
(b) Managing and maintaining Microsoft Systems Centre Configuration Manager (SCCM) version 2012 or later
(c) Support of Microsoft Windows 8.1 or Windows 10 based desktop equipment.
OR
2. At least 5 years’ experience of working in a challenging ICT Service Desk environment that involved supporting a diverse and demanding range of at least 500 customers in a wide range of technologies to include all of the following:
(a) Managing and maintaining Microsoft Active Directory
(b) Managing and maintaining Microsoft Systems Centre Configuration Manager (SCCM) version 2012 or later
(c) Support of Microsoft Windows 8.1 or Windows 10 based desktop equipment.
* Only those courses with a computing content of 50% or more will be considered and applicants must provide full details on the application form of how the content of the course meets this requirement.
We offer:
Salary Range: £35,046 – £36,097 per annum (under review)
For more information and to apply, visit our website: niarecruitment.org
Closing date: 12 noon Friday 24 January 2020
AN EQUAL OPPORTUNITIES EMPLOYER
Applications processed via employer's online application form