Technical Support Manager

• This is a key role within the Media Services team, with the successful candidate managing the activities of the Technical Support Team.

  This is an ideal opportunity to take the lead in designing enterprise audio-visual solutions, managing projects and driving the University’s wider Digital Strategy. 

  Duties will include:

  • Operational management of audio-visual technical support services and resources to support the delivery of the learning and teaching business of the University
  • Assist in the financial management of the area and in the procurement of equipment and services necessary to operate the area
  • Identify issues, trends and problems that will have significant University wide impact
  • Manage existing and co-ordinate the planning, design, development and implementation of new services and systems. (Including, Teaching Room PCs, audio-visual presentation systems and video and web conferencing facilities.)

  Queen’s University Belfast is one of the leading universities in the UK and Ireland with over 24,000 students, 4,200 staff and an annual turnover of some £300m. We offer generous terms and conditions of employment underpinned by excellent benefits including attractive well-being, family friendly and other lifestyle benefits.  

  You will have 42 days annual leave, as well as generous pension scheme, with 21.1% employer contribution. Our staff are our greatest resource and we are dedicated to providing a wide range of training and development opportunities, with free courses available to all staff. We have excellent staff discounts to include Queen’s Film Theatre, language courses and gym memberships at Queen’s Sport

  The successful candidate must have: 

  • A Degree or equivalent qualification.

   OR

  • Evidence of substantial (at least 4 years) relevant professional experience in managing an audio-visual support service in a large complex organisation.

  Relevant professional experience to include:

  • Designing enterprise audio-visual solutions.
  • Managing projects implementing audio-visual solutions.
  • Working with architects, contractors and suppliers to plan and deliver audio-visual solutions.
  • Proven track record of managing a relevant technical support team in a large, complex organisation to include:
  • Managing a professional team in a customer focussed support service.
  • Delivering technical support for professional audio-visual, video production and streaming services.
  • Managing the setup, rollout and support of PCs.

  Further information about the Directorate can be found at – http://www.qub.ac.uk/directorates/InformationServices

  Informal enquiries may be directed to Normal McCully via email to n.mccully@qub.ac.uk 

  Salary scale: £41,526 to £51,034 per annum 

  Closing date: Friday 24 January 2020

  Anticipated interview date: Wednesday 12 February 2020

  Job ref: 19/108037

  For full job details and criteria please see the Candidate Information link on our website by clicking ‘apply’. You must clearly demonstrate how you meet the criteria when you submit your application. For further information please contact Resourcing Team, Queen’s University Belfast, BT7 1NN. Telephone (028) 9097 3044 or email resourcing@qub.ac.uk 

  The University is committed to equality of opportunity and to selection on merit. We welcome applications from all sections of society and particularly from people with a disability.