Principal UX Researcher – Unified Platform and Strategic Insights
As a Principal UX Researcher at Rapid7, you will help define how we understand customers and use evidence to guide the evolution of a unified, intelligent security platform. This is a highly strategic, hands-on individual contributor role with direct influence on platform navigation, cross-product workflows, AI-assisted experiences, and long-term product direction.
About the Team
The Product Experience and Unified Platform team defines how Rapid7’s products come together as a cohesive platform, ensuring security practitioners can move fluidly across workflows without losing context. The team partners closely with product, design, engineering, and leadership to drive platform decisions that balance customer needs, technical realities, and business priorities.
About the Role
As a Principal UX Researcher – Unified Platform and Strategic Insights, your primary responsibility will be to drive platform-level research that shapes strategy, informs system-level decisions, and advances an evidence-driven product culture. Specifically, your focus will be to:
Define and evolve the unified platform research strategy across products, personas, and workflows
Lead complex, mixed-method research that informs navigation, workflow unification, and AI-assisted experiences
Translate qualitative and quantitative evidence into clear, compelling insights that influence roadmaps, prioritisation, and investment decisions
Build research frameworks, playbooks, and enablement practices that scale research effectiveness and maturity across the organisation
The skills and qualities you’ll bring include:
Strategic research leadership with systems-level thinking
Deep expertise in qualitative and quantitative research methods
Strong synthesis and insight storytelling that influences senior stakeholders and executives
Ability to drive clarity and alignment in ambiguous, complex problem spaces
Experience leading research across enterprise, multi-product, or platform environments
Proven ability to influence product strategy beyond feature-level decision making
Strong partnership with Staff and Principal Designers, Senior Product Managers, and Engineering Leaders
Ability to plan and maintain research roadmaps aligned to company and product goals
Experience embedding research insights into modular workflows, navigation structures, and AI-supported interactions
Ability to connect insights from research, analytics, feedback, and market signals into coherent strategic narratives
Experience mentoring researchers, designers, product managers, and cross-functional partners
Ability to build and scale research frameworks, playbooks, and repeatable processes
Familiarity with measurement frameworks such as sentiment, task success, and behavioural analytics
Comfort working in low-maturity research environments and helping establish foundations
Experience working in technically complex domains, with cybersecurity experience as a plus
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
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