Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.
WE OFFER:
- Remote work arrangement
- Competitive salary
- Comprehensive health benefits including medical and dental for team member + family with immediate coverage
- Life insurance
- An inclusive and extended parental leave policy
- Uncapped vacation time off
- 10 paid holidays
- 10 paid sick days
- 32 hours of paid volunteer time off
- Pension plan + matching
- Training and growth opportunities
- A multicultural and diverse team
- A supportive work environment
- Social events
- Agio swag
- And more
Summary of Position
Agio's next-gen delivery platform, powered by ServiceNow, leverages force multiplying technologies to enable Agio agents to deliver exceptional service at ease. The ServiceNow Developer will focus on the configuration and development of the ServiceNow platform, implementing out of the box capabilities and custom solutions that lay the foundation for our vision of providing secure, reliable, and resilient information systems to our clients. This role is part of an established team supporting a multi-tenant instance of ServiceNow, comprised of ITSM, CSM, ITBM & ITOM.
This role is open to candidates who reside in Northern Ireland. Working hours would be 2pm to 10pm local time (9am to 5pm Eastern Time).
Core Requirements Includes
- Experience in ServiceNow processes or business modules (any of ITSM, CSM, ITBM, etc.)
- Experience with eBonding.
- Ability to work closely with the Core Platforms & Product teams, to translate their requirements into deliverables within the ServiceNow platform.
Responsibilities
- Work as an experienced ServiceNow Developer and trusted advisor to our clients and our internal teams.
- Configuration and development of Agio’s ServiceNow platform to enhance the functionality and improve client experience.
- Create or enhance various ServiceNow components such as business rules, flow designer, workflow, request catalog, client script, script include, UI policy, UI action, portal, UI macro, etc.
- Streamline the onboarding process for new clients integrating with ServiceNow.
- Work closely with various teams to identify solutions and improve ServiceNow capabilities.
- Design, code, configure, unit test, maintain, and document deliverables using agreed upon standards and tools.
- Ensure all requirements are understood, developed, tested, and delivered to specification.
- Research and maintain a technical understanding of current and upcoming ServiceNow releases, communicating benefits and alignment with Agio's vision.
- Seek out opportunities to leverage AI and automation to refine workflows, create efficiencies and improve the agent/client experience.
- Evaluate technical impacts from and coordinates implementation of new product releases.
Expected Results
- Completion of ServiceNow stories for client implementations.
- Completion of domain separation activities.
- Identification of automation opportunities.
- Automation of onboarding process for new clients and new services for existing clients.
- Improvement of customer experience through better UX, streamlined case handling and automated fulfillment.
Skills & Qualifications
- 3+ Years’ experience in the configuration and development of the ServiceNow platform in an enterprise environment
- Experience of developing ServiceNow in any of the CSM, ITSM, ITOM and ITBM
- Working to an Agile methodology
- Relevant ServiceNow Certifications
- ServiceNow IntegrationHub
#LI-REMOTE
Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.
We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.
