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Job Details


Belfast, Northern Ireland


Commensurate with Experience


2 + years

Closing Date

2024-03-12 00:00:00


Associate Cloud Operations Engineer

  • How you'll support our mission! 

    ESO is seeking an Associate Cloud Operations Engineer to join our Cloud Operations team. As a member of the Cloud Operations team, you serve as a steward for the infrastructure and services that power ESO’s suite of products. These products are delivered using Microsoft Azure Cloud Services, and you support our mission by:  

    • Ensuring that the environments behind our products and services are secure, stable, and available to our customers.  
    • Supporting your colleagues who depend on and leverage Azure services and our engineering environments to deliver our products & services.   

     Reporting to the Cloud Operations Manager you will be part of our Engineering team based in our Belfast Office.

    What you’ll be doing: The day-to-day: 

    • Triage inbound service requests and complete assigned work within expected timelines. 
    • Monitor and respond to system and infrastructure alerts. 
    • Solve technical issues & assist in determining the root causes of problems. 
    • Remediate systems vulnerabilities and meet cyber security compliance standards. 
    • Write and review documentation used for sustaining our operations. 
    • Be open to learning, taking on challenges and adapting to change. 

    You can expect to: 

    • Learn and work with exciting, modern, and emerging technologies. 
    • Actively collaborate with your team members and colleagues across ESO. 
    • Gain exposure to the architecture and design of a world-class product suite. 
    • Support multiple cloud operating models such as hybrid cloud, serverless, cloud-enabled and cloud-native. 
    • Be welcomed by a supportive organization and team that will ensure that you are set up for success in your role. 

    Who You Are - some of the essential things required to be successful in the role: 

    • 2+ years in an operational/cloud role (Azure, AWS, GSP). 
    • Experience with Windows and/or Linux system administration.

    Who You Are – it’s desirable if you have some of the following experience: 

    • Experience working in an Agile environment (Scrum/Kanban). 
    • Scripting & automation experience.  
    • Exposure to CI/CD tech stacks such as Terraform, Ansible and Azure DevOps. 
    Benefits & Perks! You will have fantastic benefits at ESO including but not limited to; 
    • Life insurance (4 x base salary)
    • Income protection insurance
    • Modern Belfast City Centre Office (Fountain Street) with snacks, drinks, social and office events. 
    • Hybrid working policy
    • Great holiday entitlement (25 days, 6 days floating days and 6 bank holidays)
    • A generous pension contribution 
    • Private medical insurance including optical and dental for you and your family
    • A health cash plan
    • Annual health and wellness allowance + cycle-to-work scheme 
    • Enhanced enhanced maternity pay, paternity leave and pay, enhanced adaptive pay
    • Enhanced short and long-term sick pay.

    About ESO

    ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
    Are you ready to Make a Difference? 
    ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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Applications processed via employer's online application form