How you'll support our mission!
ESO is seeking an Associate Cloud Operations Engineer to join our Cloud Operations team. As a member of the Cloud Operations team, you serve as a steward for the infrastructure and services that power ESO’s suite of products. These products are delivered using Microsoft Azure Cloud Services, and you support our mission by:
- Ensuring that the environments behind our products and services are secure, stable, and available to our customers.
- Supporting your colleagues who depend on and leverage Azure services and our engineering environments to deliver our products & services.
Reporting to the Cloud Operations Manager you will be part of our Engineering team based in our Belfast Office.
What you’ll be doing: The day-to-day:
- Triage inbound service requests and complete assigned work within expected timelines.
- Monitor and respond to system and infrastructure alerts.
- Solve technical issues & assist in determining the root causes of problems.
- Remediate systems vulnerabilities and meet cyber security compliance standards.
- Write and review documentation used for sustaining our operations.
- Be open to learning, taking on challenges and adapting to change.
You can expect to:
- Learn and work with exciting, modern, and emerging technologies.
- Actively collaborate with your team members and colleagues across ESO.
- Gain exposure to the architecture and design of a world-class product suite.
- Support multiple cloud operating models such as hybrid cloud, serverless, cloud-enabled and cloud-native.
- Be welcomed by a supportive organization and team that will ensure that you are set up for success in your role.
Who You Are - some of the essential things required to be successful in the role:
- 2+ years in an operational/cloud role (Azure, AWS, GSP).
- Experience with Windows and/or Linux system administration.
Who You Are – it’s desirable if you have some of the following experience:
- Experience working in an Agile environment (Scrum/Kanban).
- Scripting & automation experience.
- Exposure to CI/CD tech stacks such as Terraform, Ansible and Azure DevOps.
Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;
- Life insurance (4 x base salary)
- Income protection insurance
- Modern Belfast City Centre Office (Fountain Street) with snacks, drinks, social and office events.
- Hybrid working policy
- Great holiday entitlement (25 days, 6 days floating days and 6 bank holidays)
- A generous pension contribution
- Private medical insurance including optical and dental for you and your family
- A health cash plan
- Annual health and wellness allowance + cycle-to-work scheme
- Enhanced enhanced maternity pay, paternity leave and pay, enhanced adaptive pay
- Enhanced short and long-term sick pay.
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
