Innovate UK is providing a £50,000 grant to Belfast's Consumer Code for Online Dispute Resolution for its innovative online platform that has helped dispute resolution professionals get back to work.
Many industries have been hit with disruption to their normal way of working in recent months, unable to offer face-to-face services and having to use online methods to interact with clients. Tech firms have been working hard rolling out e-commerce solutions and remote communication platforms, adapting their business models to a country in lockdown.
Innovate UK announced plans to invest up to £20 million in innovative UK projects that could help firms resist the disruption caused by Covid-19, effectively fast-tracking innovative products and services that could help the UK maintain its competitive position in the world despite the disruption.
The Belfast-based Consumer Code for Online Dispute Resolution (CCODR) has secured a £50,000 grant from the Innovate UK scheme to provide an online solution to help firms in the UK and Ireland handle dispute resolution. These processes normally happen face-to-face, but can't any more due to the lockdown and the fact that many firms now have remote workers.
The need for online dispute resolution is expected to continue climbing throughout 2020 due to the imprudence of meeting face-to-face, and many practitioners have been unable to get back to work as a result. CCODR assisted the return of this industry to work by launching a secure online platform, allowing them to work remotely too.
Source: Written based on press release
