Russell Goodenough, Head of AI, CGI in the UK & Australia has predicted the Top three trends of 2025 in the AI space.
1. Implementation of AI across organisation
“From experimentation to deep integration. AI will become completely woven into business operations. We’ve seen this evolution in our own business, and know other organisations will follow suit. Instead of a top-down approach where leaders instruct teams how to use software and tools, leading organisations will democratise AI for all. Letting employees experiment will be the best thing an IT leader will do. The result will be innovations and applications you never had planned for, but ones that have a tangible effect on your organisation. We’re seeing a remarkable 40% increase in productivity across some workstreams. That being said, all of this experimentation and implementation needs to be underpinned by providing the necessary guardrails.
2. AI as a support mechanism for diverse workforce
“AI’s impact is already transforming workplaces in unexpected ways. Tools like ChatGPT have helped neurodiverse employees to reduce the time spent on tasks like drafting emails. This eases anxieties and makes work more manageable. The impact of these goes beyond productivity gains, they create happier and more inclusive environments.
“By giving employees, the tools to work smarter and focus on what matters, AI will can enable organisations to achieve more, while a creating a culture of support and equity.”
3. AI for Good
“AI will tackle some of society’s most pressing issues, aligning technological advancements with public good. AI is already making a genuine impact on all areas of society, from projects that utilise AI to take early intervention for at-risk children or speeding up the diagnosis of brain bleeds in hospitals. This is just the start though.
“Through these ‘AI for Good’ initiatives, public services will be enhanced, climate change efforts supported, and the efficiency of critical systems like court services improved. There will be a shift in mindset from fear of AI to recognising how it can enable society to focus on and develop solutions in areas that are most in need.
4. The next frontier: Agentic AI?
“Agentic AI is enabling organisations to automate complex sequences of tasks while keeping humans in the loop. This shift allows teams to focus on higher-value work, driving innovation and addressing critical challenges with greater efficiency—all within a responsible AI framework.”
