About Us
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.
Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.
Location
Belfast/ Derry-Londonderry/ Strabane/ Remote, GB
Your role in the team
Enterprise Shared Services (ESS) are excited to be looking for a Senior Manager (SM), driving strategy and delivery within the Voice Applications area primarily leading the Non-Agency enterprise programs and strategic delivery of Automation and Voice for the Allstate Enterprise. The SM will have responsibility for creating and maintaining relationships with industry and peer groups and requires a high level of collaboration with Business Partners across the enterprise. This includes Sr Executives, facilitating the delivery of their goals and strategies. The successful candidate will lead full featured product delivery from incubation to launch leveraging one or more Voice technologies and serving customers and Agencies across the Allstate brand.
Responsibilities include (but are not limited to)
People Management:
- Builds and maintains relationships with all levels of employees by creating an environment of innovation and entrepreneurship within their organization and across peer groups
- Identifies and proactively removes barriers to cooperative effort between teams and department
- Models and creates an environment of accountability for their organization, peer groups and leaders by setting clear performance objectives in support of business outcomes
- Leads the process of establishing vision, direction and specific objectives for the organization
- Collects multiple levels of staff performance data against desired outcomes and service level agreements
- Serves as a role model for personal development, incorporating 360-degree performance feedback. Maintains organizational focus on talent development.
- Identifies and leads change in their organization in alignment with broader organizational change initiatives. Uses personal influence to enlist employees and peers in implementing change
- Leads globally across multiple locations and time zones creating a strong virtual team that operates under a common direction
- Establish strong partnerships with the US delivery leads in the development of the Global Voice teams that they will lead.
Strategy:
- Develops ideas and team strategy that have long-term, strategic impact on area of responsibility and that align with Enterprise direction.
- Responsible for initiating work and allocating resources necessary to implement strategy and achieve organizational goals.
- Communicates strategy to the organization so they understand their roles, are motivated to achieve established goals and have line of the sight between their work and Allstate strategies.
- Converts thinking of others or gains acceptance of complex ideas where difficult but necessary to achieve goals and objectives.
- Manages multiple teams with significant, complex assignments.
- Creates structures and processes that provide oversight of budgets and delivery yet allow employees freedom of action.
- Applies knowledge and efforts to diverse and complex situations, where alternatives are numerous, to drive business solutions on behalf of the organization.
- Makes decisions that have an impact on quality or effectiveness of business activities beyond their area of responsibility.
- Creates structures and processes that promote an environment of innovation and experimentation for direct reports, peer groups, leaders and the organization.
Business Partner Management:
- Influences individual contributors, Sr Executives, leaders in technology and in the business, service providers and peers to successfully deliver on business commitments spanning across multiple organizations.
- Partners with others in their organization to set and manage expectations; continually seeks opportunities to be a thought partner and increase internal business partner satisfaction and deepen relationships.
- Negotiates solutions for issues that may be complex or controversial across multiple teams/functional groups.
- Adapts complex communication approaches for audiences at multiple internal and external levels
So, what are the essential criteria to apply?
- All candidates must evidence an existing right to work in the UK'
- 5+ years as a leader of engineering teams preferably in the voice related technology; and
- Minimum of 3 years technical leadership experience including accountability for all aspects of leading an organization including people processes, client/partner relationships, work processes and delivery of work products; and
- Proven ability in strategy planning and implementation which has had an impact on the technology direction for the division, business segment and/or enterprise; and
- Has a working knowledge of voice technologies and how they can be applied to support enterprise telephony needs.
We also have some desirable criteria
- Degree (IT preferable)
- Previous experience with Voice technologies.
- Previous product development experience for full stack products
- Managing workload and multiple priorities in a fast-paced environment.
- Excellent communication skills (oral, written and presentation), organizational and collaboration skills people processes, client/partner relationships, work processes and delivery of work products;
What we offer
As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.
Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.
We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.
We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
The closing date for receipt of applications is Friday 16th September 2022
