Technology Lead Business Analyst

• Overview of Citi:

  Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

  Client Onboarding & KYC Technology Lead BA (VP)

  Citi is undertaking a reengineering of its KYC and Onboarding platforms within the Institutional Clients Group (ICG).   Within Citi’s Information Services Group (ISG), the organization seeks to leverage the latest technology to build a rules-based platform focusing on automation.  The platform will enable an improved client experience through the reduction in email-based activities and adoption of client facing applications.

   

  The Onboarding & KYC Technology Lead BA acts as a bridge between observed bottlenecks in processes, their technology solutions, and ultimate resolution.  You will be working across a wide and varied group of stakeholders in Technology, Operations, and Business units.

   

  To be successful in this position, you should thrive in working with both operational users and technology development teams. Additionally the organization is seeking to leverage data to drive decisions via the delivery of self-service dashboards, scorecards and reporting as well as directing operational change and process reengineering to drive improvement in KPI’s.

   

  Key Responsibilities:

  Business Analysis/ Transformation Responsibilities:

  • Write / engage in requirements pertaining to workflow and process improvements. 
  • Analyze data to identify and justify book of work prioritization
  • Propose and gain consensus on future state processes with focus on operational efficiencies and the customer experience
  • Conduct interviews and run workshops to shape future state processes
  • Present findings to senior stakeholders via PowerPoint and verbally
  • Oversight/ Mentoring/ training of BA team focused on workflow and process improvements.
  • Champion change management

   

  Data/ Metrics Responsibilities:

  • Lead BA responsible for rationalizing and optimizing operational and business reporting suite
  • Drive reporting strategy to support a mix of self-service, ad hoc, and regular sets of reports
  • Promote a standard suite of reporting across currently disparate Client Onboarding and KYC activities
  • Implement self-service solutions leveraging internal and vendor-based tools including Qlikview / Qlik Sense and Tableau
  • Understand workflows and processes across multiple workflow applications and databases.  Ensure that workflows are designed with metrics and reporting in mind
  • Coordinate with testing teams, metrics team members, and operations groups on testing of reporting

   

  Qualifications:

  • Business analysis experience essential (preferably in Banking/ Capital Markets)
  • Experience in managing book of work
  • Experience in working with IT developers and end users
  • Experience in design and implementation of strategic reporting / metrics solutions
  • Experience in managing Business Intelligence (Qlik/ Tableau/ Celonis) implementations
  • Direct exposure to BPM workflow applications
  • Data modeling familiarity
  • Excellent written and verbal communication skills – ability to communicate at all levels 
  • Direct experience with institutional client onboarding and / or KYC is a differentiator

   

  Education:

  Bachelor’s/University degree or equivalent (experience more important than degree)

   

  What we Offer

  As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and private medical insurance with BUPA healthcare.
     

  In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

   

  Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

  • Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.