Senior Production Support Engineer (hybrid or remote)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

   

  Belfast/ Derry-Londonderry/ Strabane/ Remote, GB

   

   

  Your role in the team

   

   

   

  Allstate’s strategy continues to put a growing focus on data and technology as we continue our digital transformation journey.  This has created numerous opportunities in the technology organization to find work that is meaningful to you.  We’re building innovative products here, in our own labs.

   

  Our Unified Consumer View Technology Solutions team is responsible for delivering new functionality to support the Consumer Data platform and providing a 360 view of customer information across all channels.

   

  This position is in Allstate's Data & intelligent Systems organization and is responsible for Customer Data. The Production Support Engineer provides front-line primary technical support to end users on various technical issues and problems. Position is also responsible for responding to, documenting, and participating in rapid response calls.

   

  The Production Support Engineer must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate technology staff members. 

   

  Responsibilities include (but are not limited to)

   

  • First & Second level support
  • Production Support and On-Call rotation  
  • Participate and lead in Rapid Response calls/meetings to resolve issues
  • Participate and lead Root cause analysis post resolution
  • Support DevOps/Continuous Integration - Continuous Deployment framework (CI/CD)
  • Related Life cycle validation tasks (EG, validating batch job functionality after an Oracle version upgrade)
  • Participating in Disaster Recovery exercises
  • Ability to partner closely with key business stakeholders
  • Provide technical assistance
  • Analyze and resolve moderate to complex problems

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK'
  • 3 + years’ experience in a production support role with expertise in Software Development Lifecycle (SDLC)
  • Experience in supporting Cloud based applications
  • Experience in tools such as Datadog, Dynatrace, Splunk, SQL Developer, Oracle, Mongo, Grafana, Tibco BW5.14
  • Demonstrated ability to analyze technical information

   

   

  We also have some desirable criteria

   

  • MDM/Infosphere
  • Java experience
  • PCF experience
  • Experience in Cloud based infrastructure (AWS, Azure, Google Cloud, etc)
  • Previous Experience of agile (including use of agile tools such as Version 1)
  • ITIL certifications
  • Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
  • Strong project/ team leadership skills
  • Must be self-motivated with the ability to accomplish tasks independently
  • Ability to effectively work with a globally distributed cross-functional team

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Thursday 1st September 2022