Head of Remote Access

• Overview of Citi:

  Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

   

  Role Overview:

  The Engineering Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.
  
  Responsibilities:

  • The Head of Enterprise Remote Access is responsible for the entire lifecycle of Enterprise Telephony within the company, including keeping up with industry trends and planning for the future of the service alongside driving the adoption of cloud services. Detailed responsibilities include:

     

  • Manage complex global deployment of multiple Remote Access infrastructure services globally across Citi’s datacentres.
  • Drive migration from on-premise Remote Access to Cloud based SASE (reducing/retiring on-premise infrastructure)
  • Formulates and defines system scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards; documents requirements.
  • Provide day-to-day support to proactively monitor current services / environments to ensure optimal performance for users whilst ensuring no network impact
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safe-guarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
  • Works closely with multiple teams globally dispersed to ensure overall objectives achieved.
  • Develop current and future strategies for Enterprise Remote Access for Citi
  • Engineer and Build systems that are rich in functionality, highly reliable, secure against threats and uses Citi standard building blocks
  • Appropriately budget for system upgrades and application replacements, deliver projects to schedule and within forecasts
  • Adopt agile methodologies and technology development lifecycles for Build to continuously improve time to market for products and services
  • Operate production platforms with high service uptime; address user issues and system outages in a timely manner, by continually eliminating chronic issues
  • Address vulnerabilities swiftly and proactively plan end of vendor support remediation
  • Establish excellent relationships across sectors (Network / Security / Compliance & business sectors), keeping the business’ current and future needs at the forefront.
  • Ensure excellent customer experience by having systems that run with the required capacity and redundancy, and integrate with business applications
  • Utilize Cloud services and Application-as-a-Service pragmatically where it makes sense and fits business needs
  • Drive Automation of repetitive tasks and complex activities to reduce manual effort, optimize resource utilization and minimize human errors.
  • Deliver Provisioning of end-user services through self-service to speed up delivery and improve user experience
  • Ensure staff at all levels are suitably trained and procedures are kept up-to-date
  • Follow Citi rules for good risk management practices, establish appropriate operational controls and successfully pass internal and external audits
  • Collaborate with other technology pillar owners to deliver broad infrastructure service improvement programs
  • The Remote Access Services Lead will have significant Business Management oversight over strategic planning, managing headcount, productivity and investment.

   

  Qualifications:

  • Significant relevant experience in an Engineering role with commensurate experience in people management.
  • Experience working in Financial Services or a large complex and/or global environment
  • Project Management experience
  • Consistently demonstrates clear and concise written and verbal communication
  • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
  • Demonstrated analytic/diagnostic skills
  • Ability to work in a matrix environment and partner with virtual teams
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Proven track record of operational process change and improvement

   

  Education:

   

  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

   

   

  What we Offer

  As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

   

  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.

   

  In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

   

  Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
   

  Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.