Job Details


Belfast, Northern Ireland


Communications Surveillance Solution Architect

  • Overview of Citi:

    Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.



    Team/Function Overview:

    The Total Conduct Programme is iteratively building a sophisticated next generation surveillance solution on top of a distributed data platform. The Belfast team is the global centre for:

    • The creation of feature-based surveillance algorithms using cutting edge technologies and techniques,

    • Design and delivery of engines to process millions of communications per day,

    • Integration of voice and e-comm source systems into our surveillance platform, and the transport of the resulting data through the surveillance pipeline,

    • Business Intelligence on all data at every level.


    Additional teams within the Programme deliver:

    • Case management – User Interface and back end components  to allow our Citi internal clients to deal with the potential policy breaches highlighted by the engines, taking them through an auditable disposition lifecycle to ensure they’re dealt with correctly.

    • User and Surveillance management.

    • In Life Operations and Monitoring.


    The volume and variety of data involved in these surveillances, the complexity of the algorithms, scale of resulting case data, workflows across global teams, and analytics delivers a most challenging use case for big data, voice recognition and various other leading edge technologies.


    The Programme has successfully grown from a single component COTS (Commercial – Off the Shelf) package to a multi-component, sophisticated surveillance suite (In House & COTS) on which Citi is heavily reliant for delivering legal and regulatory compliance operations effectively and efficiently on a day to day as well as strategic basis.


    As a result of this success, many exciting and challenging developments are being requested by our Citi colleagues, requiring more focus on designing solutions across all components, rather than focusing on individual areas.



    The Role:

    A Total Conduct Solution Designer will act as the interface between Business requirements and the raw power of the Programme Technology teams.

    They shall translate those requirements into proposed high level designs to be implemented in a cohesive way across all the different components to meet the full extent of the business need in as effective and efficient manner. They work to develop and align with architectural direction set by the wider architecture team.


    We work as and succeed as a team, complimenting each other’s skills and expertise. This role will play a critical part in the larger (~100+) Programme team. The post holder will reach out to and work with many other teams in different disciplines across the world, and at every level from Junior Analyst to Managing Director.



    Key Responsibilities:

    • Become a Subject Matter Expert in the roles, capabilities and limitations of each component in the Platform and how they all fit together to deliver each end-to-end solution.

    • Contribute to work led by our Business Analysts in generating overarching solution requirements for specific initiatives – steering those requirements from a strategy, practicality, and efficiency perspective to fit with our existing and evolving architecture.

    • Assess impact of those requirements across the components that make up our Total Conduct Platform, deriving ‘order of magnitude’ impact in all areas; Iterate with the Business and Business Analysts on fitting requirements into cost, and primarily priority and timescale constraints.

    • Identify economies of scale and opportunities to improve both effectiveness and efficiency of Programme outputs and outcomes through existing and new technologies.

    • Develop, document and effectively communicate solution / end to end designs to deliver specific requirements/initiatives across all components within the Platform, taking account of performance, operability, maintainability and security, and prevailing Citi development standards.

    • Contribute to, provide feedback on, and adopt evolving best working practice across all the Programme Component teams to iteratively improve collaboration, communication, agility, quality and delivery cycle time through adoption of appropriate methodologies.



    Development Value:

    • Direct experience of leading-edge Big Data, voice and EComm surveillance technologies and platforms including speech to text.

    • Exposure to a production implementation of Hadoop with massive data volumes

    • Opportunities to design and help drive projects involving complex feature-based data algorithms, speech to text, Artificial Intelligence and Machine Learning and other leading-edge technologies

    • Exposure to data science and surveillance functions in a dynamic and challenging industry with regular close collaboration with our Global surveillance portfolio clients






    • Experience in a Development, Research, Design or Solution (End-to-End) Design (minimum 3 year)

    • Able to assimilate large numbers of potentially conflicting requirements and derive solution designs spanning multiple, complex components, i.e. have high bandwidth.

    • Able to quickly become proficient in the capabilities of distinct and interacting technologies, and how these can be exploited to deliver practical solutions.

    • Organized and prepared to manage multiple parallel pieces of work

    • Capable of deriving, articulating and documenting complex designs & concepts for large scale globally distributed projects to a client-facing standard

    • Exceptional attention to detail

    • Experience in providing and adopting feedback on new processes & technologies

    • Pro-actively manage own tasks and projects to agreed deadlines

    • Excellent communications, interpersonal and organizational skills

    • Excellent teamworking skills.



    • Data analysis or data modelling experience a significant advantage

    • Strong ability in working with database queries (Relational or Big Data)

    • Experience with a system that processes large volumes of complex data

    • Experience of working in an Agile delivery environment (Atlassian Toolset)




    A strong degree in any mathematical subject including physics, mathematics, engineering or computer science.


    Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


    What we Offer:

    As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

    • 23 days paid annual leave

    • Award winning pension scheme,

    • Life assurance and

    • Private medical insurance with Bupa healthcare.


    In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.


    Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.


    Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.