Enterprise Change & Release Manager (hybrid or remote)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

   

  Belfast/ Derry-Londonderry/ Strabane/ Remote GB

   

   

  Your role in the team

   

  The Enterprise Change and Release Management (ECRM) Manager is a key role in the operations of the Enterprise Change and Release Management team. This individual will have delivery responsibility for the daily operations of the ECRM team, processes, and governance. This individual will also be critical in the implementation of the go forward strategy for Change Management. The successful candidate selects, leads, counsels, motivates, sets expectations, and evaluates medium to large teams. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget, and priorities.  This person also assists in defining, implementing, and prioritizing IT policies, procedures, and best practices. The successful candidate impacts team and business results.

   

  It is a fantastic opportunity to play a lead role in a global team enabling strategic solutions across Allstate. The role will involve managing the demands of day-to-day operations, optimizing tools and strategies and looking to the future in relation to how Change and Release Management can best support Allstate’s transformation.

   

   

  Responsibilities include (but are not limited to)

   

  • Builds long-term relationships within team and amongst peers by creating an environment of safety and innovation
  • Models and creates an environment of accountability for direct reports and peers
  • Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback.
  • Leads employees and influences peers through change by using one’s self as an example.
  • Sets and executes team strategy, including objectives, plans and policies for area of responsibility to develop and deliver innovative solutions and systems in support of Enterprise goals.  Communicates strategy to the team so they understand their role in achieving the established goals.
  • Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance.
  • Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.  Makes decisions that have an impact on quality or effectiveness of business activities beyond their immediate team.
  • Initiates and implements continuous improvements in all areas of IT responsibility. 
  • Anticipates issues and develops preventive measures.
  • Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy.
  • Influences direct reports, clients, service providers and peers to successfully deliver on business commitments.
  • Partners with others in their organization to set and manage expectations; continually seeks opportunities to be a thought partner and increase internal business partner satisfaction and deepen relationships.
  • Negotiates solutions for issues that may be complex or controversial.
  • Adapts communication approach for audiences at multiple internal and external levels
  • A lead role in the development of new tools/platforms, strategy, operational processes, and governance that will support our team mission
  • Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about strategy and successfully deliver key strategic objectives.
  • Engage, guide and influence key stakeholders and other partners to achieve results.
  • Influence employee hiring, development, capacity management, performance management, and recognition.
  • Drive agile approach, delivering iterative value and pro-actively removing obstacles to progress.
  • Identify, develop, and implement continuous improvement opportunities.

   

   

   

  So, what are the essential criteria to apply?

   

   

  • All candidates must evidence an existing right to work in the UK
  • 5+ years’ experience in an IT environment
  • 3+ years of management experience leading small to medium size teams
  • 2+ years’ experience in Service Management and broad knowledge of upstream technology
  • Experience with ITIL standards.
  • Experience with enterprise change and release management and its policies.

   

   

  We also have some desirable criteria

   

  • Undergraduate degree in engineering, computer science, marketing or related IT business degree, MBA/MIS/MS desired
  • Experience operating in an environment driven by KPIs where you had the accountability to determine the best course of action to meet your goals

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Friday 19th August 2022