Enterprise Monitoring Platform Engineer (hybrid or remote)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

   

  Belfast/ Derry – Londonderry/ Strabane/ Remote, GB

   

   

   

  Your role in the team

   

   

  Looking for a new team member to become an Enterprise Monitoring platform engineer to work with Monitoring Team. This is a perfect opportunity for professionals with experience and who wants to gain hands-on experience in various monitoring platforms and work with experienced architects. You will be working closely with Application, Infrastructure, and architect team in Allstate Canada Group to Setup monitoring system.

   

  Enterprise Monitoring Platform Engineer is a key member of Monitoring team that manages the Application, Event Aggregation / Correlation and Logging monitoring platforms which focuses on monitoring application availability and capacity. Work on the Monitoring tools such as Dynatrace One Agent, Datadog, SolarWinds, event aggregation tools and logging tools like Splunk

   

   

  Responsibilities include (but aren't limited to):

   

  • Work on the Monitoring tools such as Datadog, event aggregation tools/ logging tools like SolarWinds and Splunk.
  • Implement Self-healing scripts for monitoring multiple monitoring tools and recover them
  • Develop monitoring plugins, scripts for automation and custom dashboards.
  • Analyze Datadog analytical data.
  • Automate manual monitoring component across application.
  • Discover automation opportunities in depth in collaboration with architects and development team.
  • Should be aware of basic file manipulation, file system traversing.
  • Proactive monitoring of IT infrastructure and application/services alerts via monitoring tool and Email.
  • Impact and Severity Assessments of service failures.
  • End-to-End ownership of tickets created via alerts, accurately recording progress and escalations on ticketing systems.
  • 1st level of investigation/diagnosis.
  • Fast and effective response to service failure Alerts and Notifications.
  • On time escalations and Follow up with the IT / Application Support team on pending high priority alerts according to incident management process.
  • Work with teams across the globe

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • 4 years’ experience with monitoring tools such as:
    • Datadog
    • Dynatrace
    • AppMon/Dynatrace
    • One Agent
    • SolarWinds (SAM) etc.
  • Experience in Splunk & related technologies for creation of dashboards, alerts, reports, schedule searches, forwarder deployments, etc will be added advantage.
  • Automation using Python, Shell scripts and PowerShell. Able to collate and interpret data from various monitoring sources and perform log analysis.
  • Strong ability to monitor & diagnose IT infrastructure, application services, server, network alerts, events, or issues.
  • Good knowledge on Application and database server, Linux

   

   

   

  We also have some desirable criteria

   

  • Good to have experience on monitoring Kafka application
  • Knowledge of IT operations, responsibilities, workflow processes and procedures, ITIL framework
  • Quick learner on a wide range of issues, including identifying improvement opportunities
  • Willingness to learn any new tool/technology with changing business needs/Priorities
  • Experience on data analytics tools will be added advantage
  • Experience of analyzing system and network performance using monitoring tools and historical / real time data.

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Monday 16th May 2022