Lead User Researcher

• Lead User Researcher

  • Redditch, UK
  • Employees can work remotely
  • Full-time
  • Department: Digital Development & Architecture

  Company Description

  Version 1 has been providing world class services for our customers for over 25 years. We know technology inside out and we have a wealth of experience in delivering services that really work for our customers. In 2019, we set up our UK digital practice which is growing rapidly, and this year we launched our design practice. This is such an exciting time to join Version 1 with opportunities to further develop your career whilst continuing to deliver great outcomes for clients. We invest heavily in our people and in creating an inclusive culture where everyone can thrive.

  This is a great opportunity for someone to enhance their existing skills and progress their career within a rapidly growing design space at Version 1. We are looking for User Researchers who have an inclusive, user-centred approach to support design across the public and private sector giving you the chance to get exposure to some great projects.

  Job Description

  User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the end users. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.

  You'll work closely with designers, developers, and product owners to turn user data into actionable product/service requirements that feed into and influence product direction. Confidently drawing insights and conclusions from collected research material and using this to shape the direction and design of services.

  Qualifications

  • Analysis and synthesis. You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.
  • Inclusive research. You understand the diversity of users of services. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services.
  • Research skills. You understand and have experience of a range of user research methods. You can choose appropriate methods for different stages of the product life cycle and situations. You know how to apply methods correctly.
  • Society and technology. You understand the social and technological context for services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for services.
  • Strategic insight. You understand organisational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and proposition.
  • Technical understanding. You demonstrate knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a multidisciplinary team.
  • User-centred and agile practices. You understand user-centred design practices and know how to embed them into an agile workflow to deliver timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team.

  Additional Information

  Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

  We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

  I'm interested