Support Technician

• Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Support Technician to join our UK team. An Insurer Support Technician works at the core of the insurance industry supply chain, and is responsible for the investigation, analysis and resolution of integration support issues across the panel of insurer products including any 3^rd parties.

   

  The Insurer Integration team facilitates integration to Applied UK’s hosted real-time insurance rating system. The team provides support to insurers wishing to distribute product via our rating system, and to third parties wishing to access those products.

   

  What You Will Do

  • Owns the backlog of Insurer and Connectivity support issues within the Insurer Integration team’s remit
  • Ensures issues are resolved or escalated where appropriate
  • Ensures open issues are kept to service level agreements
  • Ability to manage multiple queues, prioritising work items accordingly
  • Liaise with counterparts at insurers and 3^rd parties to log, diary, chase and resolve issues
  • Manage daily/monthly reports
  • Resolve EDI exceptions as and when they arise
  • Provide support to the Helpdesk, software integrators and insurers in order to resolve technical queries across all product lines
  • Resolution of issues found in insurer point of sale documentation
  • Configuration/testing of insurer product/EDI functionality, pinpointing areas for enhancement both internally and externally, raising change requests as appropriate
  • Facilitation of insurer and 3^rd party testing, related to change controls
  • Participate with planning, facilitating and execution of technical testing to support other teams
  • Compile and maintain support artefacts such as requirement documents, statements of work, testing plans, user documentation and release notes
  • Solicit feedback from insurers and third parties in order to improve Applied’s products and support processes

   

  What You Will Need to Be Successful

  • Must have:
    • An Inquisitive mindset – seeking to solve the most challenging problems in an effective and concise manner
    • Experience working within a Helpdesk / Service Desk environment for between 2-3 years  
    • A strong working knowledge of Microsoft Office  
    • An interest or exposure to the Insurance industry
  • Desired skills (but not required):
    • Ideally Experience working within an Insurance broker or experience in the sector
  • Education: Minimum A Levels or equivalent

   

  Challenge What’s Possible At Applied 

  For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing cloud software leader that is revolutionizing the way insurance agencies and brokers succeed. We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together, we are driving the industry fearlessly forward.  

   

  Join us as we expand our global footprint and do work that’s never been done. It’s an exciting time at Applied. You can do big things here, in an environment that supports innovation, teamwork, and collaboration. We’re changing the world and you can too. 

   

  Join us on a revolutionary journey where you can discover: 

   

  • Benefits-Applied offers Private Medical Insurance, Life Assurance, Eye Care and Wellness Incentives, and cycle to work scheme to support employees. Additionally, Applied offers a pension scheme with employer matched contributions. 
  • Work-Life Balance- We offer benefits to help balance your work and home life. This includes; competitive paid time off, personal/sick time, paid holidays, volunteer time off, and a free day off for your birthday! 
  • Empowering Career Growth & Success- We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance. 
  • Diversity Matters-Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status. 
  • Culture of Recognition- Applied provides a culture of employee recognition with our Applied All Stars and Circle of Excellence programs.
  • Applied Cares Volunteer Opportunities- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the ‘Applied Cares’ program.
  • Google’s Investment in Applied- Google/CapitalG made a minority investment in Applied to help us drive AI, machine learning, and digital marketing innovation in the global insurance industry.

   

  Apply Today 

  By joining us, you’ll get to be a part of a growing culture that enforces a sense of belonging. Apply today because “You belong at Applied!”  For more information visit AppliedSystems.com 

   

  EEO Statement 

  Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.