LOCATION
Donegall Square West, Belfast / Remote Working
THE ROLE
To support the Head of Personal Digital Solutions in delivering our digital ambitions by shaping the implementation of new and existing Digital Platforms. These platforms will provide innovative new digital functionality that will maximise customer experience and adoption.
The Product Owner will also be responsible for identifying opportunities to develop and scale our platforms to maximise the bank’s digital footprint.
WHAT YOU’LL DO
As a Digital Platform Product Owner, working within Technology & Digital Development, you will:
- Develop a vision and an associated delivery roadmap for our digital platforms in line with the Bank’s wider digital strategy
- Work with Business Analysts, SMEs, system architects and the development team to define and champion the Product vision
- Stand by your Product vision to support meeting the Definition of Ready ensuring a quality product meets or exceeds the end user and business needs
- Leverage data driven insights to define and validate success metrics to maximise product value
- Work with a Scrum Master to contribute to a productive and engaged scrum team
- Manage the implementation and control of business strategies and initiatives in conjunction with the Management Team to increase market penetration and profitability
- Monitor performance in terms of volumes and quality against plan and provide the Management Team with advice, guidance and recommend corrective action where necessary, to enhance performance and ensure consistency of approach
- Work supportively and collaboratively with a complex stakeholder network, including business owners and multiple Tribes and Squads across Danske Bank Group and UK to ensure alignment and prioritisation where applicable
- Oversee market research, validation, and analysis to benchmark our digital products against competitors and identify opportunities for new and existing features and functionality
- Evaluate, analyse, and understand the voice of the customer through a variety of data sources
- Ensure robust governance and risk management in line with bank policies, and maintained through the Danske Bank governance framework
- Become the recognised expert in terms of Platform features, performance, legislation, industry practice, market place and provide technical guidance to the business where required
- Lead the rollout, implementation and operation of strategies, initiatives, products, channels and campaigns by providing advice, guidance, interpretation and support in resolving operational issues
- Support the Head of Personal Digital Solutions and Head of Customer Journeys in influencing relevant Danske Bank Group solutions and adopting these solutions as appropriate
- Ensure all activities are aligned to the Bank strategy and core values thereby ensuring fair treatment of all customers
WHAT SKILLS / QUALIFICATIONS WILL YOU NEED?
Essential:
- Strong experience of successfully delivering business projects in accordance with objectives
- Understanding and application of core project delivery competencies including Project Planning & Tracking, Risk & Issue Management, Stakeholder Management & Organisational Implementation
- Experience assessing and prioritising Business Cases / Initiatives
- Ability to communicate with and influence resources from different business / functional areas, interests and capability levels to work collaboratively and achieve objectives
- Ability to work effectively and share best practice with colleagues
- Effectiveness in leading, managing, coaching and developing teams
Preferred:
- Experience working with Pega to digitalise and automate customer journeys
- In depth experience of managing complex initiatives within a financial services environment
- Experience utilising project management and collaboration tools such as Jira, Confluence, Miro
- Strong knowledge of Scrum and other Agile software development methods
- Ability to collect and analyse information to solve complex problems rationally and make decisions on time for enhanced productivity
- Strong knowledge of the financial services technology landscape with the ability to identify innovative 3rd party solutions and opportunities to re-imagine digital systems and processes
Salary & Benefits
- Competitive Salary (please get in touch to discuss this in more detail).
- 40 days’ leave per year (30 days’ annual leave plus 10 paid bank holidays).
- Company pension contribution – we will contribute up to 10% of your salary.
- Funded private medical care provided by Benenden.
- Access to ‘Danske Discounts’ offering discount on a wide range of products and activities such as eating out, fashion, accommodation, motoring and gym membership.
- Financial support for Further Education after successful completion of 12 months service.
- Cycle to Work scheme.
Please Note
- This is a full time role at 35 hours per week.
Why we think you’ll love it here:
We are a flexible employer
Our hybrid working model is based on our colleagues’ need to concentrate, collaborate and connect.
It provides flexibility of work location within a framework where an individual’s role allows:
• Minimum 1 day in the office per week
• Minimum 2 days at home per week
• Remaining time is a choice of home, local branch or office locations
We have comprehensive support virtually and in person to support you as you start your career with us.
We want to be the best bank for our customers, colleagues, partners and society. Visit our social media channels (Danske Bank UK on LinkedIn, Twitter, Facebook and Instagram) or read more about our approach to being a responsible business here: danskebank.co.uk/responsibility
We embrace Diversity, Inclusion and Belonging
We embrace diversity and create an inclusive culture where differences are seen as a strength and where people feel valued and realise their full potential. This is vital to how we approach our talent strategy.
It’s our mission to make a home for our colleagues. A place, for all colleagues to feel free to be seen the way they want to be seen, to be validated and to know that their voice matters. We want you to be able to confidently say “I work for Danske Bank, and Danske Bank works for me: I feel included and I belong”
SOUND GOOD?
We’d love to hear from you. If you would like to apply, please make sure your CV includes enough detail to show how you meet the criteria we’ve set out here.
To submit your CV, click ‘apply’ at the top of this page.
If you’d like to ask a question about this job, just ask Alexandra Leitch at allei@danskebank.co.uk
Good luck!
If you have a disability, which means you require assistance during any stage of the application process, please call HR Services on 028 9004 8500.
Danske Bank is committed to providing equality of opportunity for all.
