Oracle JD Edwards Service Delivery Manager

• Oracle JD Edwards Service Delivery Manager

  • Redditch, UK
  • Full-time
  • Department: Oracle Applications

  Company Description

  Would you like the opportunity to expand your skillset, to lead and oversee Service Delivery within a thriving ERP Practice?

  How about been given support and development to help you grow and flourish as a JD Edwards Service Delivery Manager?

  How does working with an Oracle ERP Partner of the year and ERP Managed Services Partner of the year sound?

  This is an exciting opportunity to join our rapidly expanding ERP Practice. We are currently, ERP Partner of the Year and we are proud to be nominated for 7 awards at this year’s UKOUG Partner Awards. 

  Version 1 is one of the fastest growing IT services companies in Western Europe, Version 1 has doubled both profitability and revenue over the last few years, while at the same time delivering consistent improvement in customer satisfaction and world-class employee engagement.

  Version 1 offers the complete range of services required to license, install, implement, and maintain JD Edwards ERP systems. Version 1 supports a variety of products and applications, which include JD Edwards World and JD Edwards EnterpriseOne; from the earliest versions to the most recent JD Edwards World A9.4 and JD Edwards EnterpriseOne 9.2.

  Version 1 offers complete satisfaction by providing only highly skilled and experienced professionals. Version 1 also provides additional complimentary products for JD Edwards including UK Payroll, Approval Express and Construction Industry Scheme (CIS).

  Job Description

  To enable you to succeed in the role of the Service Delivery Manager you will need to build on the ‘Trust’ relationship between you and our clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

  Version 1 is looking for an experienced Service Delivery Manager with excellent people management skills to join its JD Edwards Practice.  

  You will be a highly driven individual who has responsibility for several JD Edwards Customers. You must demonstrate an ability to build and maintain solid relationships with our customers to consistently deliver high satisfaction ratings.

  You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

  Essential Skills:

  You will have:

  • Strong customer service/relationship management experience (Customer)
  • Strong leadership and decision-making skills (People)
  • Strong analytical skills (Strategy, Financials)
  • Strong track record in driving revenue opportunities (Strategy, Financials)
  • Demonstrated ability to work within a process driven environment (Strategy, People)
  • Resource Management experience: performance management, workload distribution, team development, knowledge management (People)
  • Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)
  • Effective verbal and written communication skills (People, Customer)
  • Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded.
  • A team player and self-motivated, you must demonstrate a strong customer-centric ethos.
  • Previous consultancy experiences a distinct advantage

  Qualifications

  You will:

  • Report to Head of Managed Services
  • Provide monthly and quarterly forecasting of team costs, and project revenues
  • Agree strategy with Division Head(s) and Service Portfolio Manager(s)
  • Determine resourcing levels required for effective team management
  • Input to service design and support for service implementation
  • Provide Internal service reporting
  • Achieve and maintain standards for ISO20000 compliance across the team

  Customer Management: -

  You will:

  • Explore and drive opportunities within existing customers for new/additional work
  • Work with sales to develop new opportunities both with new and existing customers
  • Undertake Service Reviews with Customers

  In communication with other team leads you will:

  • Help identify
    • Resourcing issues
    • Cross team opportunities
    • Cross team support requirements
    • Customer escalations or issues, problems, and requirements
  • Achieve targets and improvement initiatives for customer satisfaction
  • Manage business risk and knowledge to ensure business continuity
  • Identify and progress Continual Service Improvement initiative

  Additional Information

  Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

  We offer employee recognition in the form of Excellence Awards, V1Ps and Call-outs which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

  This is an opportunity to join one of the fastest-growing ERP Consultancies in Ireland & the UK. 

  All roles are currently remote.

  Going forward this role will involve both client site travel and some remote working. Expenses will be covered. 

  Please note we are unable to process UK work permits at this time.