ITSM Process Manager (hybrid or remote)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

   

  Belfast/ Derry – Londonderry/ Strabane/ Remote, GB

   

   

  Your role in the team

   

  
  Allstate Roadside Services leads the roadside industry in providing 24/7 innovative technology and caring assistance to drivers through Allstate agencies and select B2B partners.

   

  The ITSM Process Manager will have overall responsibility for an IT Service Management process and will conduct the management and monitoring for the process effectiveness using internal controls, metrics and reporting.  These duties will be conducted in the normal course of operations through ITSM Process management activities, comparisons, reconciliations, and other routine actions.

   

  The ITSM Process Manager will lead the efforts to develop, document, implement, and drive the activities around managing our ITSM Processes and will conduct monitoring for process/Inventory accuracies using internal controls, metrics and reporting.  These duties will be conducted in the normal course of operations through ITSM process management activities, comparisons, reconciliations, and other routine actions.

   

  The ITSM Process Manager will be responsible to implement and maintain the ITSM Process Management Strategy and will drive day to day activities across one or more enterprise groups to ensure that the Area Process Management approach is effectively managed and maintained from a governance and on-going operations perspective.  

   

  • Responsible for the development and execution of the ITSM Process and integration across processes
  • Responsible for the effectiveness of the process
  • Drives the day to day activities to ensure the accuracy and maintenance of the ITSM Process
  • Leads the appropriate ITSM Process boards and committees
  • Leads the process Continual Service Improvement efforts
  • Manages the development and delivery of Executive Level communications relevant to the ITSM process, process performance, process maturity or technology aligned to strategic objectives and business needs.

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK'
  • A minimum of 4 years’ experience as a Process Manager or similar
  • A minimum of 3 years’ experience working with related ITSM Processes and Policies (Change, Incident, Problem, Release Management)
  • ITIL v3 Foundations Certification
  • 2 years’ experience working in an agile environment

   

   

   

  We also have some desirable criteria

   

  • 2 ITIL Intermediate or Expert Capability Certificate (appropriate processes)
  • Cobit Framework Foundations

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

  Apply Here: https://bit.ly/33UrGkM 

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Friday 11th February 2022