Help Desk Specialist

• Who We’re Looking For:

   

  Like technology? Like helping people? Love troubleshooting problems? Do you just love to fix computers?

  Have you built them for your home or for your friends, are you the go-to person when your family has a computer question, are you constantly reading about the newest technologies and chomping at the bit to start working with the latest and greatest hardware and software? 

   

  Bazaarvoice Business Technology (IT department) is looking to add a team member to their world-class End User Services team, and we want someone that loves to fix IT issues and loves to work with the end user. Customer service skills rank as highly as technical skills do on our team.

   

  What you'll be doing:

  • Ability to troubleshoot and repair IT issues affecting end user experience – “from the desk to the wall”
  • Image, distribute, and reload PC/Mac systems
  • Setup & support PC & Mac hardware, Software, Printers, & Video Conference Units
  • Work with Dell and Apple technical support for repairs and troubleshooting
  • Familiarity with basic IT concepts and systems like Active Directory, Okta, Office 365, Networking, and video conferencing
  • Collaborate with the End User Services team, and the broader IT team for escalations
  • Familiarity with ticketing systems to manage workload
  • Ability to follow detailed processes, and updating or creating processes as needed
  • Manage user accounts, groups, mailboxes, internal application permissions and authenticationTechnical strengths, Team Player, Organized, Fixing problems to prevent reoccurrence

  Necessary skills and experience:

  • 1-2 Years prior helpdesk experience
  • Experience in Mac and PC Support required