Oracle EBS/Cloud Service Delivery Manager

• Oracle EBS/Cloud Service Delivery Manager

  • Redditch, UK
  • Full-time
  • Department: Oracle Applications

  Company Description

  Version 1 is ranked as the 3rd Best Large Workplace in Tech in the UK  & we have beent ranked in the Top 10 Best places to work in Ireland for the 10th year running !

  We are the UK & Ireland’s premier Oracle partner with a track record that extends back to our formation in 1996. Our expert team has unrivaled specialisation across the entire stack delivered through an expert team of Oracle Certified Professionals.

  We are a market leader in Oracle ERP and HCM Applications consulting, implementation and support services across all industry verticals, on-premise and Software as a Service in the Cloud. You will join a 2000 strong, €140m/£127m revenue business which is committed to Oracle ERP and HCM applications through both organic growth and strategic acquisitions. 

  This is an exciting opportunity to join our rapidly expanding ERP Practice. We are currently, ERP Partner of the Year and we are proud to have won 7 Gold awards out of 7 nominations at this last year's virtually held OUG Partner awards.

  Job Description

  The success of the role of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance. Version 1 is looking for an experienced Service Delivery Manager with excellent people management skills to join its EBS Managed Service Practice.

  A highly driven individual is required as they will have responsibility for several EBS/Cloud Customers. You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

  Roles & Responsibilities:

  • Reports to Head of Operations
  • Monthly and quarterly forecasting of team costs, and project revenues
  • Agree strategy with Division Head(s) and Service Portfolio Manager(s)
  • Determine number of technical leads required for effective team management
  • Input to service design and support for service implementation
  • Internal service reporting
  • Achieve and maintaining standards for ISO20000 compliance across the team

  Customer Management: 

  • Explore and drive opportunities within existing customers for new/additional work
  • Work with sales to develop new opportunities both with new and existing customers
  • Service Reviews with Customers

  Qualifications

  • Strong customer service/relationship management experience (Customer) 
  • Strong leadership and decision-making skills (People) 
  • Strong analytical skills (Strategy, Financials) 
  • Strong track record in driving revenue opportunities (Strategy, Financials) 
  • Demonstrated ability to work within a process driven environment (Strategy, People) 
  • Resource Management experience: performance management, workload distribution, team development, knowledge management (People) 
  • Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials) 
  • Effective verbal and written communication skills (People, Customer) 
  • Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded. 
  • A team player and self-motivated, you must demonstrate a strong customer-centric ethos. 
  • Previous consultancy experiences a distinct advantage. 

  Additional Information

  Before you apply, here are some of our benefits. We offer profit share, pension, private healthcare cover, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role. 

  We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

  This is an opportunity to join one of the fastest-growing ERP Consultancies in Ireland & the UK. 

  All roles are currently remote.

  Going forward this role will involve both client site travel and some remote working. Expenses will be covered. 

  Please note we are unable to process UK work permits at this time.