ServiceNow ITOM Administrator

• ServiceNow ITOM Administrator

  • Redditch, UK
  • Full-time
  • Department: Operations (HR, Finance, Marketing)

  Company Description

  Version 1 is celebrating 25 years in the IT industry this year and we continue to be trusted by global brands to deliver IT solutions that drive customer success. 

  Version 1 is not just a Microsoft Gold Partner, an AWS Premier Consulting Partner and an Oracle Platform Partner; we are also an award-winning employer and our employees are at the heart of Version 1. We invest in a strong culture of wellness through programs that help our employees create their journey toward optimal wellbeing. This framework is based on the ‘Strength in Balance‘ theme and this seen again in our Diversity, Inclusion and Belonging Team motto “Bring Your Difference“. 

  Job Description

  We are looking to hire a Senior ServiceNow ITOM resource who can play a key role in the architecting and delivery of operational management services across our Managed Service Practice. The Role will be focused on the delivery of Key ServiceNow capabilities including but not limited to Cloud Management, CMDB, Discovery, Event Management, Operational Intelligence and Service Mapping.

  Requirements include:

  • Senior Technical Resource is responsible for configuring ServiceNow Platform and IT Workflows, delivering solutions that achieves business outcomes.
  • Participates in workshops with business stakeholders to align ServiceNow and ITOM deliverables with business requirements.
  • Designs and delivers ServiceNow ITOM solutions following ServiceNow technical standards and leading practices.
  • Advises business and indirectly our customer base on how to take advantage of the ServiceNow Platform capabilities to improve their technical and business processes.
  • Ability to produce documentation such as business requirement workbooks, technical designs for technical aspects of the solution.
  • Drive the continuous improvements of our implementation and service offerings.

  Qualifications

  • 3 years delivery experience of ITOM suite within ServiceNow
  • Experience with implementing and maintaining cloud provision and governance module on the ServiceNow platform.
  • Experience with discovery and service discovery capabilities within ServiceNow
  • Experience in Event Management with monitoring platforms such as SCOM, Nagios, New Relic, etc
  • Public Cloud vendors such as Azure, Oracle and AWS
  • Strong delivery knowledge supporting Infrastructure as Code with a focus on Terraform, JSON and Yaml.
  • Comprehension of, and the ability to communicate and implement CMDB Model.
  • Ability to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell.
  • Ability to research and independently learn new technical information in order to perform configuration, operation, or network connectivity of applications, operating systems and network devices.
  • Experience in system administration of Linux and Windows servers.
  • Exposure to protocols such as HTTP, TCP, SNMP, SOAP, and REST.
  • IT Operations experience in storage, network, and compute of enterprise environments.
  • Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.).
  • Private Cloud vendors such as VMware and Microsoft and automation such as vCenter, System Center.
  • 3+ years working in the ITOM or IT services/consulting industry.
  • Experience of ITIL, minimum foundation level, ideally higher. .
  • Must have native or fluent proficiency in both spoken and written English.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
  • Strong communication and presentation skills to include technical and business concepts.
  • Ability to work as part of a multi-disciplinary Team, a team player and team builder.
  • Proven experience as a key technical resource leading the development and delivery of ITOM solutions.
  • Committed to delivery of services and solutions to a high standard and ensures that actions contribute towards a strong and positive experience by delivering the required business outcomes.