Systems Analyst Lead Consultant (hybrid)

• About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Belfast / Derry / Londonderry / Strabane

   

   

  Your role in the team

   

   

  We are hiring for a Systems Analyst within our ATSV Direct Sales, Service & Marketing organisation. We are in the midst of transforming our organisation to standardise and optimise our contact centers as part of rethinking how we engage with our customers.

   

  The Systems Analyst-Lead Consultant plays a key role for us as we optimize and standardize enterprise solutions aligned with TG / TSA and deliver on improving customer value. You will undertake complex tracks of work where you will work with our business partners, architecture, engineering and application teams to identify and deliver progressive solutions.

   

  This role directly supports Allstate’s vision and strategies of transformative growth and Contact Center Modernization.

   

  • Collaborate with various architecture and engineering teams to gather requirements and provide solutions that support enterprise goals both business and technical
  • Act as the bridge between the technology and business teams
  • Consult on the strategic direction of enterprise technology
  • Drive requirements analysis activities and develop the design of complex solutions. Produce and present appropriate documentation as needed
  • Maintain awareness of current state technology and business drivers
  • Influence business partners to prioritize for enterprise benefit and risk reduction
  • Adopt technology solutions that leverage existing patterns, practices, roadmaps and Architecture direction
  • Provide technical and professional leadership and coach more junior level Solution Engineers
  • Participate in industry-related conferences and events

   

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • A minimum of 5 years IT experience with 3 years in a similar role
  • Ability to communicate and present advanced technical topics to business audiences
  • Demonstrated ability to analyze and interpret complex concepts
  • Effectively collaborate to implement decisions and initiatives in an integrated manner
  • Ability to measure, evaluate and act on financial and operational results
  • Ability to drive individual and departmental goals 
  • Strong interpersonal, analytical, time management and organizational skills

   

   

   

  We also have some desirable criteria

   

  • Experience participating in or leading discovery and framing sessions
  • Experience / Knowledge of application design / architecture
  • Experience with event-driven architecture patterns such as Kafka
  • Experience of Automation, Configuration Management (e.g. Ansible, Puppet, Jenkins)
  • Experience of AWS

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

   

   

  Apply Here: https://bit.ly/3C0D0rv 

   

   

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

   

  The closing date for receipt of applications is Friday 5th November 2021