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Job Details



Closing Date

2021-09-23 23:00:00


Infrastructure/IT Systems Support Engineer (hybrid)

  • About Us


    The world isn’t standing still, and neither is Allstate.  We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs.  That’s why now is an exciting time to join our team.  You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


    You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount.  We empower every employee to lead, drive change and give back where they work and live.  Our people are our greatest strength, and we work as one team in service of our customers and communities.


    Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight).  


    Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 





    Belfast / Derry / Londonderry / Strabane



    Your role in the team


    Answer Financial is an Allstate company, and one of the largest independent personal lines agency operations in the United States, providing auto and home insurance products directly to consumers through a broad network of marketing partners.  We are driven by innovation and technology and focused on delivering great value to thousands of customers every day.  We pioneered real-time online insurance quotes comparison and continue to aggressively innovate and expand into new technologies and exciting product offerings to better serve our customers.


    As an Infrastructure Support Engineer, you will join the existing team based in ANI and work in conjunction with the Infrastructure team in Encino, California.   We are looking for enthusiastic, driven people who thrive in fast-paced, Agile environments with the ability to work on their own initiative to deliver Answer Financial infrastructure solutions, meet quarterly objectives while also having the scope to design and develop innovative automation solutions.  Exceling in this role requires the ability to provide technical solutions while communicating and collaborating with other teams in the Answer Financial organization such as Security, Product Delivery and Network Solutions. Key technical skills include IIS, MS Windows Server, Active Directory and Virtualization.



    Responsibilities include (but aren't limited to):


    • Administration of production, pre-prod & dev/test Windows server environments.
    • Participate in Server Team responsibilities Windows Server, Active Directory, Group Policy, DNS, SFTP, DFS, monitoring and alerting.
    • Participate in administration of our current virtualization infrastructure, including VMware vSphere & Citrix ZenDesktop.
    • Participate in security and compliance projects and audits. Ensure audit controls are current and accurate.
    • Assist with administration of existing backup solutions including scripting & Rubrik.
    • Participate in company security activities, polices, audits, procedures; including SOX and internal audit activities.
    • Participate in our change management process for both implementation and enforcement.



    So, what are the essential criteria to apply?


    • All candidates must evidence an existing right to work in the UK
    • Minimum of 3 years’ commercial experience in a technical role
    • Experience of the following:
      • IIS (Internet Information Services)
      • MS Windows Server 2016/2019
      • Active Directory, GPO (Group Policy), DNS, DHCP
      • Virtualization (VMware, vCenter)
      • PowerShell Scripting / Automation
      • Experience with TCP/IP & Network Topology



    We also have some desirable criteria


    • Experience of the following:
      • Monitoring and Alerting Experience (SolarWinds, MS SCOM)
      • Jira Administration & day-to-day usage
      • SOC/SOC2/SSAE## best practices / experience
      • Stealthbits
      • SCCM/WSUS
      • VDI Administration (Citrix XenDesktop, VMware Horizon)
      • Backup Solutions (Rubrik, Scality, Veeam)
      • MS SQL server experience
      • vSphere SRM
      • Security Vulnerability Remediation Experience



    What we offer


    As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


    Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


    We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


    We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.



    Apply Here: 


    Closing Date for applications is Friday 24th September 2021



    Statement on Fair Employment and Equal Opportunities


    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


    We are an equal opportunities employer.  We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women.  All appointments will be made on merit.


    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.




Apply Now

Applications processed via employer's online application form