Service Designer

• Service Designer

  • Redditch, UK
  • Employees can work remotely
  • Full-time
  • Department: Digital Development & Architecture

  Company Description

  We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.
  
  We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.
  
  Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

  Job Description

  Service designers design the end-to-end journey of a service. This helps a user complete their goal and customer to deliver their policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the customer's internal infrastructure.

  Qualifications

  • Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver. You can adapt and reflect and be resilient. You have the ability to see outside of the process. (Relevant skill level: working)
  • Communication skills. You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders. (Relevant skill level: practitioner)
  • Community collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.
  • Digital perspective. You are responsive to changes in technology, adapting your approach accordingly. You can make decisions to meet user needs in the customer's context. You understand the importance of assisted digital and can design services and make decisions to meet users needs. (Relevant skill level: working)
  • Evidence- and context-based design. You can absorb large amounts of conflicting information and use it to produce simple designs. (Relevant skill level: practitioner)
  • Experience of working within constraints. You can identify constraints and can communicate about these and work within them. You know how to challenge the validity of constraints. You can ensure standards are being met. (Relevant skill level: working)

  • Facilitating decisions and risks. You can generate multiple solutions to a problem and test them. (Relevant skill level: working)

  • Leadership and guidance. You contribute to best-practice guidelines. You understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity. You can resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions. (Relevant skill level: working)
  • Prototyping. You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones. (Relevant skill level: practitioner)
  • Prototyping in code. You can write HTML and add new tags. (Relevant skill level: working)

  • Strategic thinking. You can define strategies and policies, providing guidance to others on working in the strategic context. You know how to evaluate current strategies to ensure business requirements are being met and exceeded where possible. (Relevant skill level: practitioner)

  • User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used. (Relevant skill level: practitioner)

  Additional Information

  Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

  We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!