As part of our Digital team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability.
Leadership Skills
Communication Skills
Collaboration and Partnering Skills
Specialist Skills and Requirements
At PA, we take an innovative approach to technology consulting. That’s why we only hire the most innovative thinkers. With a global network of FTSE 100 and Fortune 500 clients, we offer our consultants unrivalled opportunities for growth and give them the freedom they need to excel. Whether they’re interested in solving complex challenges, executing organisational change or inspiring unconstrained ideation, we offer them a place to carve out a lasting career. Employee-owned, award winning and highly ambitious, at PA we are a different kind of consultancy.
The Service Delivery Manager’s role at PA is to be responsible for maintaining & improving the services that we support to maintain client satisfaction. You will ensure that issues are addressed within defined SLA’s; continually look for opportunities to improve our services and report metrics on service performance on a monthly basis.
You’ll be fully client-facing, harnessing the metrics coming from the teams, both to help teams improve their throughput and to inform clients and others about how the services are performing. You’ll be experienced at service delivery, breaking down barriers for your team, co-ordinating efforts when high priority issues are raised, developing client relationships and getting into the detail to make things happen.
Key responsibilities
We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further and faster. Our clients adapt and transform, and together we achieve enduring results.
An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.
Bringing Ingenuity to Life.
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