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Job Details




Belfast, Northern Ireland

Closing Date

2021-08-02 23:00:00


Enterprise Architect - Digital Workplace (hybrid)

  • About Us


    At Allstate Northern Ireland, we believe it’s more than just a job.  We believe in allowing our people to choose the direction of their careers.  It’s about you, your future and where you want to get to.


    Opportunity is the hallmark of the Allstate career experience.  We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies.  Every day is different, with new ideas, challenges, and rewards — no matter which team you join.


    We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised.  We like to leave things better than we found them and deliver results.  We do all of this while having fun and exploring personal passions.


    Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.





    Belfast/ Derry-Londonderry /Strabane



    Your role in the team


    Allstate Technology Architecture plays a fundamental role in aligning Allstate’s business and technology strategies.  Architects work with their business and technology delivery partners to define and document technology that drives our business will look like in the future and how it fits into the broader vision of Allstate’s technology and capabilities landscape.  Governance of the processes plays a key role in a successful operation, and we are now looking to improve how that works.


    We are pleased to announce that we currently have an opening for a new architect for Voice Technology to join the ACG Architecture team.


    The Enterprise Architect for Voice Technology will work on conceptual architecture, high-level design strategy and technical design for IT solutions, based on functional and non-functional requirements in the scope of Allstate Canada  Digital Workplace product suite - based on functional and non-functional requirements – specifically, in Unified Communications (UC), Contact Centre(CC), Document Management (e.g., DMS) and Customer Communications Management(CCM) areas.


    They will participate in selection and configuration of the document generation, distribution and management systems’ components, architect unified communications systems, determine effective integration and data acquisition patterns, reporting and analytical architecture and provide architectural guidance in creating related specifications and formulating testing and deployment approach of the designed business solution.


    The right candidate will provide technical evaluations, design and engineering support for Digital Workplace enhancements and lead implementation of new Digital Workplace technologies to support the strategic needs of Allstate Canada.



    • Architectural support of cross-functional Canada Unified Communications initiative, in particular:
    • Adopting and onboarding to Allstate Global Enterprise solutions.
    • Interactive voice response (IVR) self-payment solution architecture, which extends to PCI DSS scope.
    • Architectural support for Document generation, distribution and management initiatives, including:
    • Paperless office.
    • Paperless delivery.
    • Developing a profound knowledge of the application and technology portfolio of Digital Workplace product suite, and the business operations it supports.
    • Supports delivery teams within Digital Workplace IT product suite



    So, what are the essential criteria to apply?


    • All candidates must evidence an existing right to work in the UK
    • At least 5 years’ experience of architecture and/or software design
    • Experience in an Architect role delivering Unified Communications and Collaboration, Telephony and Networking Solutions for a large global organization
    • A willingness to learn new skills
    • Strong interpersonal and communication (verbal and written) skills
    • Ability to work independently with minimal supervision 
    • Ability to collaborate with and guide partner teams to help them comply with governance standards
    • Ability to prioritize and manage work in a multi-team environment




    We also have some desirable criteria


    • Previous experience of unified communication solutions
    • Previous experience of document management solutions



    What we offer


    As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


    Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


    We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


    We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.




    Statement on Fair Employment and Equal Opportunities


    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


    We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.


     Apply here: 


    The closing date for receipt of applications is Tuesday 3rd August

Apply Now

Applications processed via employer's online application form