User Support Technician

• Are you interested in working for a world top 200 University? Come and be part of an innovative and influential department within the Information Services Directorate of Queen’s University Belfast, delivering superlative IT and business services to a leading Russell Group University.

  With a reputation for engaging staff and students in partnership to deliver services, the IT Service Desk has recently become accredited by the Service Desk Institute for IT support.

  We are committed to delivering and supporting excellent customer focussed services and to do this we need to recruit the best staff, invested in higher education and dedicated to supporting sector leading learning, teaching and research – which is where you come in…

  We have exciting opportunities for experienced User Support Technicians.

  You will join an established and dynamic team committed to deliver excellent customer focused, IT support and advice to all customers. You will possess excellent interpersonal and customer service skills; you will be motivated and an effective communicator with the ability to work as part of a multi-skilled team.  You will use your investigative skills and initiative to resolve queries and service requests.  You will have the opportunity to develop your IT skills, knowledge and gain experience across a wide range of university systems, processes and policies.  You will create knowledge articles and work with colleagues across the department to improve the quality of information.

  You will be a trusted member of the team, working independently using your own initiative to find solutions to non-standard issues and requests.  You will offer effective and efficient solutions by diagnosing and solving IT faults, problems and access issues.

  We offer competitive salaries with assured incremental progression year on year within scale, and an annual review of a cost of living increase.  At Queen’s we hold work life balance in the highest regard, offering 42 days annual leave and family friendly initiatives.  Our generous pension of 19% employer contribution and flexible retirement scheme supports our ‘people first’ strategy, and we offer a multitude of development options tailored to help you succeed within your role with us and to support you with your career progression.  As an employee, you will be able to access discounted award winning sports facilities, Queen’s Film Theatre and local food and beverage outlets among many others.  We are immensely proud of what our University will offer you.

  Further information about the Directorate can be found at – www.qub.ac.uk/directorates/InformationServices/

  Salary: £24,461 - £28,331 per annum

  Closing date: Monday 17 May 2021

  Anticipated interview date: Wednesday 26 May 2021

  For full job details and criteria please see the Candidate Information link on our website by clicking ‘apply’.  You must clearly demonstrate how you meet the criteria when you submit your application. For further information, please contact the Resourcing Team, Queen’s University Belfast via email at resourcing@qub.ac.uk 

  The University is committed to equality of opportunity and welcomes applications from all.

  However, our employment monitoring data tells us that individuals from Black, Asian and Minority Ethnic (BAME) communities, people with a disability and those who identify as LGBT+ are currently under-represented at the University. 

  As you may be aware, Queen’s is recognised as one of the most diverse organisations in Northern Ireland. We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks such as Stonewall Workplace Equality Index, Diversity Charter Mark NI and Athena SWAN.

  It is also why we have established award winning Staff Networks such as PRISM and iRise. These networks provide an opportunity for staff to meet in a friendly, informal way to support each other.  More details on all our networks can be found at https://www.qub.ac.uk/sites/StaffGateway/StaffNetworks/

  Ref: 21/108807