Technical Writer (hybrid or remote)

• Title: Technical Writer (hybrid or remote)

  Ref: 30/4/TW

   

  About Us

   

  The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

   

  You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

   

  Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

   

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

   

   

  Location

   

  Belfast/Northland/Strabane

   

  Your role in the team

   

  The Technical Writer role sits within a critical team in Allstate Northern Ireland, driving critical data governance and cataloging efforts for the enterprise.  You will play a leading role in driving the operationalization and adoption of the data marketplace across the enterprise.  The successful candidate will be responsible for driving the team’s execution on complex, high priority initiatives with data management and data privacy compliance impacts to the enterprise.  This role requires innovative thinking to enable key capabilities and onboard the user community to an automated data management and data provisioning solution.

   

  Successful execution of this role will require an ability to juggle technical and people-process objectives.  Cataloging and privacy management is handled on a variety of data sources independently managed by different groups. Supporting the different areas will require an ability to communicate with and instruct technical developers, architectural consultants, business owners and leaders in different areas on the use of a technical toolset while also driving the end value to promote adoption.

   

  A strong product mindset coupled with excellent communication skills are required to effectively influence multiple levels of leadership to deliver on prioritized business outcomes.  This will be a high visibility role that requires someone with extremely strong communication and training skillsets coupled with the ability to work with SMEs to understand a technical set of vended applications.

   

  Rolling out in a self-service model will involve gaining organic buy-in that reduces technical hurdles and promotes excitement/engagement from the user community.  To do this a variety of resources will need to be developed or refined such as e-learning training curriculum, informational videos, technical how-to documentation, operational playbooks, Job Aids executive summaries, etc.  Allstate’s innovative approach to data governance involves cutting-edge solutions involving vended and homegrown capabilities.

   

   

  • Proactively contribute to the common vision and communication, including living into the enterprise commitment of treating data as a corporate asset.
  • Facilitate information gathering sessions to onboard and support user community. Partner with user community to align on which data management solutions meet their needs
  • Develop and author data management process documentation to educate the user community of best practices and provide guidance and recommendations on implementation.  Owning Subject Matter Expert interactions in order to understand and translate requirements that enable data management capabilities such as scanning data at rest, curating metadata, managing data definitions/taxonomies, defining business data flows, or documenting technical data lineage.
  • Drive problem solving and issue resolution to ensure task completion by establishing priorities and resolving conflicts with team members, functional mangers, and senior leaders.
  • Identify technology and process constraints, driving mitigation strategies for complex and/or critically important initiatives.
  • Manage complex work through a cohesive plan that outlines objectives, timelines, risks, and deliverables, ensuring the most important work moves forward. Proactively and clearly communicate risks, issues, and status to leadership at multiple levels.
  • Assess training and documentation needs as well as observing and evaluating results of training and communication vehicles to determine overall effectiveness of initiatives and make improvements.
  • Edits/reviews self/others’ communications and plans for creativity and capacity for meeting goals
  • Seeks innovative and creative ways of communicating to engage various audiences

   

   

  So, what are the essential criteria to apply?

   

  • All candidates must evidence an existing right to work in the UK
  • A minimum of 4 years of business experience
  • Technical writing and/or executive slide presentation experience
  • Proficiency in developing educational and training materials
  • Ability to design and lead dynamic projects that are complex and/or critically important
  • Advanced ability to simultaneously manage multiple complex and ambiguous projects given aggressive timelines; comfortable performing in a fast paced, dynamic business environment
  • Advanced ability to develop and/or revise tactics to support changing strategies and direction
  • Effective written and verbal communication skills; able to clearly communicate project decisions to leadership at multiple levels
  • Creative skills and ability to analyze and address training or informational gaps
  • Experience navigating both business and technic

   

   

   

  We also have some desirable criteria

   

  • Experience designing information or marketing sites, business process documentation or executive-level summary decks.
  • Experience story-boarding e-learning courses, technical demonstrations and/or instructional videos.
  • Experience working within agile methodologies
  • Knowledge of data governance and/or metadata management principles
  • Understanding of vended data management toolsets such as Informatica Axon Data Governance, Informatica Enterprise Data Catalog, Collibra Data Intelligence, Alation Data Catalog Platform, Atlas, Infosphere, etc
  • Enterprise cataloging experience
  • Knowledge of Privacy compliance principles
  • Experience in the insurance industry
  • Consulting certifications (i.e. BPM, Six Sigma, ASQ, Facilitation)

   

   

  What we offer

   

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

   

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

   

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

   

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

  Statement on Fair Employment and Equal Opportunities

   

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

   

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

   

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

  Apply here: https://bit.ly/3y8mNO1 

   

  The closing date for receipt of applications is Friday 3^rd September