Business Services Team Leader

• Queen’s University are seeking to recruit a Business Services Team Lead within the Learning and Teaching Support Team.  You will co-ordinate the Business Services Team on the analysis, design, development and delivery of online business systems and student recruitment management applications.  You will consult, advise and work closely with business units, support areas and senior management from around the University to identify business needs and to assist in moving core business processes online. 

  You will implement Change Management processes, which would include specifying and co-ordinating the integration and embedding of new solutions, including developing and/or delivering training and support frameworks and liaising with the directorate Service Desk on service delivery. 

  You will oversee and carry out the lead role in the analysis, design and delivery of agreed services that support the University cycle of business, ensuring system integrity while delivering a common user experience. (These services will include development for or integrations with Microsoft Dynamics 365, Microsoft Office 365 and the Microsoft SharePoint environment including SharePoint online). 

  The successful candidate must have: 

  • A degree in a related subject (or equivalent) with at least 3 years relevant work experience in the management and development of IT solutions 

  Or

  At least 5 years relevant vocational experience in the management and development of IT solutions.

  • Of the experience outlined above at least 2 years (combined) must have been gained working with Microsoft Dynamics CRM (version 2013 and upwards) and Microsoft SharePoint including SharePoint Online.
  • Recent experience of designing, deploying, managing, and supporting business solutions in Microsoft Dynamics CRM (version 2013 and upwards), Microsoft SharePoint including SharePoint online and more generally in Microsoft Office 365.
  • Experience of implementing change by effectively exploiting digital technologies to underpin, enhance, and support business processes.
  • Direct professional experience in a live service environment of the setup, administration and maintenance of Microsoft SQL Server, Microsoft Dynamics (version 2013 and upwards), and Microsoft SharePoint (2010 and upwards).
  • Experience of integrating third party products with both Microsoft Dynamics 365 and Microsoft SharePoint.
  • Experience of the application of a project management framework (e.g., Prince 2) in the management of projects.

  Further information about the Directorate/Centre can be found at – https://www.qub.ac.uk/directorates/InformationServices/

  Salary: £41,526 - £51,034 per annum

  Closing date: Friday 12 February 2021

  Anticipated interview date: Friday 26 February 2021

  Queen’s University Belfast is one of Northern Ireland’s most dynamic and exciting employers with influential and world leading staff impacting on the world around us. We are a magnet for investment, a patron of the arts and a global player in fields ranging from cancer research to environmental sustainability.

  We offer competitive salaries with assured incremental progression year on year within scale, and an annual review of a cost of living increase. At Queen’s we hold work life balance in the highest regard, offering 42 days annual leave and family friendly initiatives. Our generous pension of 21.1% employer contribution and flexible retirement scheme supports our ‘people first’ strategy, and we offer a multitude of development options tailored to help you succeed within your role with us and to support you with your career progression. As an employee, you will be able to access discounted award winning sports facilities, Queen’s Film Theatre and local food and beverage outlets among many others. We are immensely proud of what our University will offer you.

  For full job details and criteria please see the Candidate Information link on our website by clicking ‘apply’.  You must clearly demonstrate how you meet the criteria when you submit your application. For further information, please contact the Resourcing Team, Queen’s University Belfast via email at resourcing@qub.ac.uk 

  The University is committed to equality of opportunity and welcomes applications from all.

  However, our employment monitoring data tells us that individuals from Black, Asian and Minority Ethnic (BAME) communities, people with a disability and those who identify as LGBT+ are currently under-represented at the University. In addition to the above statement we should also welcome applications from Protestants.

  As you may be aware, Queen’s is recognised as one of the most diverse organisations in Northern Ireland. We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks such as Stonewall Workplace Equality Index, Diversity Charter Mark NI and Athena SWAN.

  It is also why we have established award winning Staff Networks such as PRISM and iRise. These networks provide an opportunity for staff to meet in a friendly, informal way to support each other.  More details on all our networks can be found at https://www.qub.ac.uk/sites/StaffGateway/StaffNetworks/

  Ref: 21/108625