Digital Learning Solution (DLS) Support Officer

• Queen’s University is recruiting for a Digital Learning Solutions Support Officer to work in close liaison with the DLSS Support Analysts. You will maintain and support Canvas and its integrations to meet the daily demands of the business areas.

  Working as part of a team, you will contribute to the delivery and support of a number of areas including: end user support; preparation and maintenance of documentation; system testing; systems configuration & administration; issue investigation and resolution; project support; minutes from support meetings, operational security; rollover & archiving activities. 

  This role will also liaise across other internal support departments, Canvas Tier 1 support & other integrated third party learning application support teams to investigate and resolve issues. 

  The team will operate based on ITIL principles. This is a fixed-term position, available until 31 December 2021.

  The successful candidate must have: 

  • Academic and/or vocational qualifications, i.e. NVQ Level 3, A levels (or equivalent)
  • A minimum of 3 years recent experience of support activities such as:- supporting and communicating with end-users;  supporting the technical  management of information systems; analysing and trouble-shooting system issues; working to business processes; analysing and investigating issues; team working; liaising with staff in other areas;  supporting projects; preparation of written documentation.
  • 2 years extensive experience of a Virtual Learning System or a Staff/Student System.
  • Excellent IT skills including experience of Office software (word-processing, spreadsheets, databases, email, web etc.).
  • Willingness to work beyond normal working hours when and as required.

  Further information about the Directorate/Centre can be found at – https://www.qub.ac.uk/directorates/AcademicStudentAffairs/ 

  Salary: Salary: £24,461 - £28,331 per annum

  Closing date: Monday 7 December 2021

  Anticipated interview date: Thursday 17 December 2021

  Queen’s University Belfast is one of Northern Ireland’s most dynamic and exciting employers with influential and world leading staff impacting on the world around us. We are a magnet for investment, a patron of the arts and a global player in fields ranging from cancer research to environmental sustainability.

  We offer competitive salaries with assured incremental progression year on year within scale, and an annual review of a cost of living increase. At Queen’s we hold work life balance in the highest regard, offering 42 days annual leave and family friendly initiatives. Our generous pension of 19% employer contribution and flexible retirement scheme supports our ‘people first’ strategy, and we offer a multitude of development options tailored to help you succeed within your role with us and to support you with your career progression. As an employee, you will be able to access discounted award winning sports facilities, Queen’s Film Theatre and local food and beverage outlets among many others. We are immensely proud of what our University will offer you.

  For full job details and criteria please see the Candidate Information link on our website by clicking ‘apply’. You must clearly demonstrate how you meet the criteria when you submit your application. For further information, please contact the Resourcing Team, Queen’s University Belfast via email at resourcing@qub.ac.uk 

  The University is committed to equality of opportunity and welcomes applications from all.

  However, our employment monitoring data tells us that individuals from Black, Asian and Minority Ethnic (BAME) communities, people with a disability and those who identify as LGBT+ are currently under-represented at the University. In addition to the above statement we should also welcome applications from Males

  As you may be aware, Queen’s is recognised as one of the most diverse organisations in Northern Ireland. We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks such as Stonewall Workplace Equality Index, Diversity Charter Mark NI and Athena SWAN.

  It is also why we have established award winning Staff Networks such as PRISM and iRise. These networks provide an opportunity for staff to meet in a friendly, informal way to support each other.  More details on all our networks can be found at https://www.qub.ac.uk/sites/StaffGateway/StaffNetworks/

  Fixed term contract posts are available for the stated period in the first instance but in particular circumstances may be renewed or made permanent subject to availability of funding.

  Ref: 20/108480