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Job Details


Belfast, Northern Ireland

Closing Date

2020-12-04 00:00:00


CMDB Administrator

  • Title: CMDB Administrator

    Ref: 20/11/CBD

    About Us

    At Allstate Northern Ireland, we believe it’s more than just a job.  We believe in allowing our people to choose the direction of their careers.  It’s about you, your future and where you want to get to.

    Opportunity is the hallmark of the Allstate career experience.  We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies.  Every day is different, with new ideas, challenges, and rewards — no matter which team you join.

    We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised.  We like to leave things better than we found them and deliver results.  We do all of this while having fun and exploring personal passions.

    Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.



    Belfast / Derry / Londonderry / Strabane


    Your role in the team

    The CMDB Administrator supports the overall strategic objectives for Allstate Canada.  The individual is responsible for defining, building, analyzing, enforcing and reporting activities as it relates to CMDB and Asset Management.


    • Develop and maintain Allstate Canada’s Configuration Management Plan and Governance Model.
    • Ensure the validity of configuration data through building and maintaining processes supporting ITSM workflow integrations
    • Serve as Configuration Manager and Process Designer for ServiceNow CMDB implementation while providing consultation to ITSM process development.
    • Responsible for ServiceNow CMDB and Asset Administration, Discovery, CMDB Configuration & Asset process engineering.
    • Responsible for CMDB/Asset integration troubleshooting, data imports, tool customization, creating business rules, managing changes with update sets, managing data with import sets.
    • Define configuration policies, CI attribute selection criteria, design configuration control processes, CMDB auditing, change control and discrepancy reporting.
    • Develop and maintain CMDB KPIs to accurately report on the state of CMDB including Correctness, Staleness, Orphaned, Completeness KPIs.
    • Relationship dependency mappings, ongoing troubleshooting of CMDB and Discovery configuration
    • Lead the effort to implement CMDB changes and strategic direction, change control and configuration management


    So, what are the essential criteria to apply?

    • A bachelor’s degree in Computer science, Computer Engineering or equivalent experience
    • 5+ years’ experience in an IT environment with a minimum of 3+ years’ experience managing and/or supporting CMDB in mid to large sized organizations.
    • Solid understanding of CMDB design, Discovery identification, reconciliation rules and mechanisms
    • Development experience in ServiceNow (e.g. Java, Scripting, etc)
    • Solid understanding of ITIL processes and/or certification
    • Experience working with or implementing CSDM (Common Services Data Model)
    • Experience working with current ServiceNow releases e.g. Madrid, New York, Orlando and/or Paris
    • All candidates must be able to demonstrate their right to work in the UK


    We also have some desirable criteria

    • ServiceNow Administrator (Certified)
    • Project management experience and skills are an asset
    • Strong scripting skills are an asset
    • Bilingual French is an asset
    • Strong communication skills with demonstrated ability to communicate with technical and non-technical staff
    • Lead and inspire innovation and the adoption of best practices
    • ITIL Foundations


    What we offer

    As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

    Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

    We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

    We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.



    Closing Date:  Friday 4th December 2020


    Apply Here: 


    Statement on Fair Employment and Equal Opportunities


    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

    We are an equal opportunities employer.  We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women.  All appointments will be made on merit.

    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

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Applications processed via employer's online application form