Job Details


Belfast, Northern Ireland


Level 2 Service Desk & Cloud Operations Consultant

  • Level 2 Service Desk & Cloud Operations Consultant

    • Belfast, UK
    • Full-time
    • Department: Managed Services

    Company Description

    Our mission is simple – to prove that IT can deliver real benefits to our customers’ businesses. There is probably not a person or business in Ireland that does not touch on technology built or supported by Version 1 on a day-to-day basis. Some 200 customers across the Utilities, Public, Financial, Pharmaceutical, Retail, Education and Health sectors depend on Version 1 to deliver service and solution excellence

    Job Description

    This is a Level 2 front line customer support role for the Version 1 Service Desk & Cloud Operations team. Here you will join a 24/7 Service Desk team made up of 25+ Service Desk staff covering a broad range of technologies, systems and services. This is a key role in Version 1. Service Desk & Cloud Operations team resolve 37% of all customer issues.  

    As a Level 2 team member you will be an experienced IT graduate who has gained these skills on the job in the past few years and as such are now operating at Level 2/3. You will have experience in the key tools and applications and manage various Level 2 tasks while gaining invaluable key skills alongside accomplished and knowledgeable teammates. Growth and personal development is something that is expected in this role – and rewarded. If you’re driven to learn, you’ll finish your first year in this role having developed skills on the job that you would not get in any other Level 2 role in the country. You’ll gain experience working with both staple and cutting-edge technologies, such as AWS, Azure, Microsoft Windows Server, Linux, Oracle & SQL databases, Cisco, VMware, Hyper V, and more.

    Working in Version 1 Service Desk team ultimately gives the opportunity to shape your career, in advance of moving to a 3rd level team, by specializing in a technology set such as AWS or Azure Cloud, Linux, Windows server, networking, Oracle & SQL Databases, .Net architecture, SharePoint, Microsoft Dynamics & CRM and software development with PHP & Java to mention but a few.

    You’ll also benefit from a career plan outlined by the Service Desk manager, with clear objectives tracked fortnightly and quarterly to make sure both you and your manager are happy with your performance and development plans to upskill on the job.


    You will have experience of previously working in an IT environment with strong knowledge of the following technologies:

    • PC operating Systems and applications
    • Windows servers (AD, GP)
    • Basic networking configuration and general IT procedures for service management and event management
    • Microsoft Office 365
    • One or more of the following:
      • Linux Administration
      • VMWare Administration
      • HyperV Administration
      • Azure Administration
      • AWS Administration

    Knowledge and experience of the following tools and applications an advantage:

    • Opsview monitoring and alerting tools
    • Landesk ITSM
    • Service Now Management Platform or Salesforce
    • CloudChkr or New Relic

    This is an excellent opportunity for an ambitious, driven person who is trying to break into the world of IT and Managed Services.

    Also, it is important that any candidate is SC cleared (or applicable to pass SC Clearance). You can find details on the requirements for SC Clearance here