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Job Details


Belfast, Northern Ireland


Help Desk Technician

  • Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Help Desk Technician to join our End User Services team, which supports technologies throughout our 18 offices in the UK, Ireland, US, and Canada as well as for our strong base of home office/teleworkers.  In this role, you will be responsible for supporting end user activities including triage, troubleshooting, password resets, software installation, PC hardware repair, and hardware deployment, including laptops, desktops, mobile devices, printers, video conference systems, and other conference room equipment.   You will manage end user support via phone, email, chat, ticketing, and remote administration.  You will be part of achieving Applied’s Corporate IT team goal of delivering a world-class support experience to our employees.


    • Asset tracking, PC hardware deployment and hardware repairs
    • Support a mixed Windows & Mac desktop/laptop environment, along with Android and iOS mobile devices
    • Research problems as needed to develop solutions
    • Stay current with industry changes in hardware, software, support, and security
    • Adherence to established Service Level Agreements


    • Associate’s Degree in Information Technology, Information Systems, or related field; or equivalent experience
    • 1+ year of experience in Information Technology in an IT support function
    • Experience installing, configuring, administrating, and maintaining MS Windows desktop/laptop environment
      • Additional experience supporting Mac laptops, and mobile devices (iOS & Android) preferred
    • Experience installing, supporting, and using Microsoft products including MS Office, Office 365, Windows OS (7 & 10), One Drive, and Skype
    • Strong analytical and organizational skills
    • Exceptional customer service skills
    • Certifications desired but not required: CompTIA A+, CompTIA Network+, MCSA – Windows 10
    • Available for occasional travel opportunities (<5%) for office renovations, moves, or potential acquisitions


    • LEADING GLOBAL PROVIDER OF CLOUD-BASED INSURANCE SOFTWARE- Applied Systems develops the top two Insurance Agency/Broker Management software products in the world. In addition, we also provide innovative mobile apps, Data Analytics, Customer Self-Service, Insurer Connectivity & Rating, eServicing, Benefits Design, and CRM software products. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.
    • CLOUD SOLUTIONS & PROFESSIONAL SERVICES- We offer cloud solutions, 24x7 technical support, consulting, implementation, and education services.
    • AWARD WINNING TECHNOLOGY- We have been voted
      • 2020 Company of the Year (Stevie Award)
      • 2020 New Product or Service of the Year- 2 awards (Stevie Award)
      • 2019 Best Cloud-Based Software Solutions Provider in the insurance industry (2019 Corporate Excellence Awards)
      • 2019 Digital Service Provider of the Year (Business Excellence Awards)
      • 2019 Best Broker Software Management House (Insurance Times)
    • GOOGLE’S INVESTMENT IN APPLIED- Google/CapitalG made a minority investment in Applied that will spur AI, machine learning, and digital marketing innovation in the global insurance industry.
    • CLIENTS- We provide technology to over 160k users within insurance agencies, brokerages, and carriers throughout the US, Canada, the UK, and Ireland.
    • EMPLOYEES- Applied currently has 1,800+ employees across the US, Canada, the UK, and Ireland.


    • JOIN A GREAT TEAM- We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people. We encourage idea sharing, problem solving, and teamwork in our environment.
    • HEALTH & WELL-BEING- Applied offers Private Medical Insurance, cycle to work scheme, and schemes to support employees.
    • FINANCIAL PEACE OF MIND- Competitive salary, and Pension Scheme with employer matched contributions.
    • WORK-LIFE BALANCE- There is more to life than work. That is why Applied offers benefits to help balance your work and home life. We offer paid time off including weeks of paid vacation leave, company sick time, paid holidays, summer hours, and 1 free day off for your birthday!
    • RELAXED DRESS CODE- Applied allows for a relaxed dress code where jeans are permitted; we call this “Dress for your Day”!
    • FUN PARTIES & PERKS- Fun perks are a staple at Applied, including holiday parties with games and contests, summer BBQ, employee appreciation events, art contests, personal and professional development programmes, car parking season ticket loan, and more!
    • OPPORTUNITIES FOR ADVANCEMENT- We are a growing company that offers career opportunities, and not just “another job”. Applied believes in growing our employees and promoting from within, offering many opportunities for professional advancement along the way!
    • CAREER STABILITY & LONGEVITY- Our average employee tenure is 9 years.
    • CULTURE OF RECOGNITION- Applied provides a culture of employee recognition with our Circle of Excellence program, and our internal social network recognition program.
    • APPLIED CARES- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the ‘Applied Cares’ program.


Apply Now

Applications processed via employer's online application form