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Job Details

Location

Belfast, Northern Ireland

Salary

40,000 +

Closing Date

2020-03-02 17:00:00

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Digital Learning Solution Team Lead

  • This is a great opportunity to lead a recently established team in supporting a modern and exciting enterprise wide cloud based digital learning system. This high profile role provides chances to work with many areas and stakeholders across the University.

    The core responsibility of the Team Lead is to maintain and support the Queens Digital Learning Solution (DLS) to meet the daily demands of the University, both students and staff. You will provide support across the Faculties, Schools and Directorates for all business support needs.

    You will oversee and manage day-to-day activities, liaising closely with the head of service and providing regular status updates to management including opportunities for service improvement and efficiencies in service delivery. The role will have a direct link to the external software provider and internal partners ensuring: Service Level Agreements are maintained and regularly reviewed; system upgrades are managed to limit downtime; and active system monitoring is in place.

    You will be responsible for the delivery of the required support function to make the most effective use of the system and realise the full benefits of implementation as well as looking for efficiencies and driving innovation in the team. The department will run based on ITIL principles.

    The core functions of Student Services and Systems are:

    • Delivery of the core student administrative functions for the University in the provision of all Registry Services: Enrolment and Registration, Examinations and Graduation services including daily assistance to resolution of student issues
    • The cross-functional operational service delivery of student information systems to all Schools, Directorate and Students across the University
    • Delivery of strategic, business critical projects that form part of the University’s Strategic Student Information Systems Development Plan

    This is a 12 month fixed term contract.

    The successful candidate must have:

    • Degree or postgraduate qualification with significant IT/ Computing or Business element
    • Experience in building and leading a support function including 2 years’ experience managing a team of people whose primary responsibility is to support live IT systems
    • At least 4 years’ experience working with Virtual Learning or equivalent systems
    • Experience of designing and implementing system support processes
    • Experience in dealing with a wide range of customers and staff at all levels in an organisation

    Queen’s University Belfast is one of the leading universities in the UK and Ireland with over 24,000 students, 4,200 staff and an annual turnover of some £300m. We offer generous terms and conditions of employment underpinned by excellent benefits including attractive well-being, family friendly and other lifestyle benefits such as:

    • 42 days annual leave
    • Excellent employer pension contribution
    • Diverse and inclusive working environment
    • Family friendly policies
    • Staff discounts
    • Staff training and development
    • Reward and recognition scheme

    We are a leader in gender equality and diversity, and are one of the UK’s most successful universities in the Athena SWAN initiative, which promotes gender equality and career progression. We are ranked 1st in the UK for knowledge transfer partnerships, (Innovate UK) 9th in the UK for University facilities (Times Higher Education Student Experience Survey 2018) and 14th in the UK for research quality (Times and Sunday Times Good University Guide 2019).

    Based in Belfast, a modern capital city, our beautiful campus is surrounded by abundant acres of parkland and is renowned as one of the safest and affordable cities in the UK. The choice of local Schools from pre-nursery upwards are some of the best available, and lovers of the outdoors can enjoy any number of activities from rowing and kayaking to top class golf among many others. We are immensely proud of what our city and our University will offer you.

    Our five core values - Integrity, Connected, Ambition, Respect, Excellence - are shared by our staff and students, representing the expectations we have for ourselves and each other, guiding our day-to-day decisions and the way we behave as individuals in an international organisation.

    Further information about the department can be found here.

    Grade 8 salary scale is £41,526 to £51,034 per annum

    Closing date: Monday 02 March 2020

    Anticipated interview date: Thursday 12 March 2020

    For full job details and criteria please see the Candidate Information link on our website by clicking ‘apply’. You must clearly demonstrate how you meet the criteria when you submit your application. For further information please contact Resourcing Team, Queen’s University Belfast, BT7 1NN. Telephone (028) 9097 3044 or email resourcing@qub.ac.uk

    The University is committed to equality of opportunity and to selection on merit. We welcome applications from all sections of society and particularly from people with a disability.

    Fixed term contract posts are available for the stated period in the first instance but, in particular circumstances, may be renewed or made permanent, subject to availability of funding.

    Ref: 20/108145

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Applications processed via employer's online application form