Think Technology- Think Allstate
We build solutions that touch 16 million customers on a daily basis.
You will work alongside people as passionate as you, focused on delivering the best possible user experiences.
You will work in a highly collaborative environment primed to adapt to an ever-changing landscape and which places technology solutions at its core.
You will thrive, you will think differently, you will challenge convention and have the freedom to act with integrity, intention and speed; you will be at the forefront of developing capabilities in support of Allstate’s global business model; you will deliver results and you will leave things better than you found them.
Location
Belfast
Job Description
The ECC Incident Lead works in the Enterprise Command Center (ECC) which focuses on facilitating Incidents for Allstate’s critical applications. The ECC’s goal is to restore service to our Users, Agents, and Customers as quickly as possible by minimizing Mean Time to Restore (MTTR) and reducing Mean Time to Assemble (MTTA). The ECC is a 24x7 organization and the ECC Incident Lead works a designated shift. The ECC Incident Lead is the most senior analyst for the shift and provides oversight and guidance for all incidents that occur on their shift. They confidently lead the most complex Incidents to a successful closure escalating to leadership when necessary.
The Incident Lead has a high degree of knowledge of all ECC processes and tools and works with the Incident Leads from all shifts to make improvements to processes, tools, and documentation. They will take on extra responsibilities as required including statistical and operational reportsing to all levels of management. The ECC Incident Lead provides coaching and mentoring to less experienced staff and contributes to the continuous growth and development of the ECC.
Responsibilities include (but aren't limited to):
Hours of work
Essential Criteria
Desirable Criteria
Apply Here: https://bit.ly/34LAgNQ
Closing Date: Friday 15th November 2019
Statement on Fair Employment and Equal Opportunities:
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
Applications processed via employer's online application form